Customer Service Supervisor
Resume:
PERSONAL I NFORMATION
N AME:(Last, First, Middle)
W hite, Alan M
A DDRESS:(Street, City, State, Zip Code)
*** **** ***** ****, *********, South Carolina 29824-4315
H OME PHONE:
803-***-**** ALTERNATE PHONE:
803-***-**** EMAI L ADDRESS:
a ***.*****@*****.***
DRIVER'S L ICENSE:
Yes No DRIVER'S L ICENSE NU MBER:
S tate: SC Number: 008263553
L EGAL RIGHT TO WORK I N THE UN ITED
STATES?
Yes
PREFERENCES
PREFERRED SALARY:
$61,500.00 per year
W HAT TYPE OF JOB ARE YOU LOOK ING FOR?
Regular
T YPES OF WORK YOU WIL L ACCEPT:
F ull Time
S HIFTS YOU WILL ACCEPT:
Day
OBJECTIVE:
To obtain a position that utilizes my analytical and problem-solving
skills. These skills include expertise in Excel, query wri ting,
report production, and data interpretation.
E DUCATION
DATES:
F rom: 9/1990 To: 7/1992 SCHOOL NAME:
Converse College
L OCATION:(City, State)
Spartanburg, South Carolina DID YOU GRADUATE?
Yes No DEGREE RECEIVED:
M aster's
M AJOR:
Secondary Mathematics Education UN ITS COMPLETED:
48 - Semester
DATES:
F rom: 9/1983 To: 6/1988 SCHOOL NAME:
Georgia Tech
L OCATION:(City, State)
A tlanta, GA, Georgia DID YOU GRADUATE?
Yes No DEGREE RECEIVED:
Bachelor's
M AJOR:
M anagement UN ITS COMPLETED:
183 - Quar ter
WORK EXPERIENCE
DATES:
F rom: 9/2008 To: Present EMPLOYER:
SCANA Services POSITION TITLE:
A nalyst
A DDRESS:(Street, City, State, Zip Code)
220 Operations Way, Cayce, South Carolina 29033
COMPANY URL:
w ww.scana,com PHONE NU MBER:
803-***-**** SUPERVISOR:
R ichard Hodgkiss - Manager - Large Customer Billing
H OURS PER WEEK:
40 SALARY:
$3,942.00/month MAY WE CONTACT TH IS EMPLOYER?
Yes No
D UTIES:
1) Responsible for the day-to-day operations of the Consolidated Billing
and EDI Billing Programs
2) Monthly audit of Billing Components procedures of Large Customer
B illing (SCE&G), SCANA Energy (GA), Public Service of North Carolina, and
Customer Billing (SCE&G)
3) Maintaining Billing Rates SharePoint site where all rates for all SCANA
subsidiaries are stored
4) Billing of all cogeneration customers of SCE&G
5) Monthly audit of Large Customer Billing month close out procedures
i ncluding collection of data that applies to all customers in the sample
6) Running queries in Data Warehouse system (TERADATA) for monthly
reports, updating Large Customer lists for all applicable rates
7) Unit and system testing verification procedures for mainframe system
changes and improvements
8) Responsible for implementing more efficient procedures for all Large
Customer Billing processes
9) Developing SharePoint sites for SCANA work groups
10) Responsible for Monthly Status Reports for the Customer Service
D ivision
REASON FOR LEAVING:
P resently employed
DATES:
F rom: 3/2008 To: 9/2008 EMPLOYER:
SC Department of Social Services POSITION TITLE:
P rogram Coordinator I I
A DDRESS:(Street, City, State, Zip Code)
Columbia, South Carolina 29202
COMPANY URL:
P HONE NUMBER:
803-***-**** SUPERVISOR:
L ynn Horne - Program Coordinator I I
H OURS PER WEEK:
37 SALARY:
$3,285.00/month MAY WE CONTACT TH IS EMPLOYER?
Yes No
D UTIES:
1) Produce data reports for federal analysis of Human Services programs
2) Analyze data from CAPSS and produce discrepancy reports
3) Produce Excel workbooks for federal reporting requirements (AFCARS,
NCANDS)
4) Produce management reports (Excel workbooks) to streamline county
operations in Child Welfare
REASON FOR LEAVING:
Voluntary resignation to start new job with SCANA
DATES:
F rom: 6/2007 To: 2/2008 EMPLOYER:
South Carolina Dept of Social Services POSITION TITLE:
P rogram Coordinator I (FTE)
A DDRESS:(Street, City, State, Zip Code)
P.O. Box 1520, Columbia, South Carolina 29202-1520
COMPANY URL:
w ww.state.sc.us/dss PHONE NU MBER:
803-***-**** SUPERVISOR:
Mel Carlyle - Program Coordinator I I
H OURS PER WEEK:
38 SALARY:
$2,972.17/month MAY WE CONTACT TH IS EMPLOYER?
Yes No
D UTIES:
Technical Assistance to Counties including interpretation of policies
and procedures for eligibili ty of benefits and t racking participation in
work components/activities
Develop t raining for FIFN/PATS (databases)
Deliver t raining for FIFN/PATS
Developing policies for eligibility and participation in work
components/activities
Developing Excel Workbooks for county workers
M an the CHIP Helpdesk - solve problems for county workers when processing
applications for Food Stamps and TANF (Welfare)
Collect, retrieve, and extract data for part icipation and t racking of
client participation
P roduce reports by extracting data from CHIP and PATS databases
P reparing Power Point presentations for t raining
REASON FOR LEAVING:
P romoted to Program Coordinator I I
DATES:
F rom: 1/2007 To: 6/2007 EMPLOYER:
South Carolina Dept of Social Services POSITION TITLE:
P rogram Coordinator I (Temp/Grant)
A DDRESS:(Street, City, State, Zip Code)
P.O. Box 1520, Columbia, South Carolina 29202-1520
COMPANY URL:
h ttp://www.state.sc.us/dss/ PHONE NU MBER:
803-***-**** SUPERVISOR:
Mel Carlyle
H OURS PER WEEK:
38 SALARY:
$2,623.33/month MAY WE CONTACT TH IS EMPLOYER?
Yes No
D UTIES:
Developing Excel workbooks for county workers
M an the statewide CHIP Help Desk
Assign user access statewide for CHIP and PATS
Develop t raining for FIFN/PATS
Deliver t rainig for FIFN/PATS
REASON FOR LEAVING:
D id not leave; received pay raise and moved to FTE position
DATES:
F rom: 7/1992 To: 3/2007 EMPLOYER:
E dgefield County School District POSITION TITLE:
Secondary Mathematics Instructor
A DDRESS:(Street, City, State, Zip Code)
P.O. Box 608, Edgefield, South Carolina 29824
COMPANY URL:
w ww.edgefield.k12.sc.us PHONE NUMBER:
803-***-**** SUPERVISOR:
G reg Thompson - Principal
H OURS PER WEEK:
40 SALARY:
$2,650.00/month MAY WE CONTACT TH IS EMPLOYER?
Yes No
D UTIES:
Performed all duties required of a high school mathematics teacher.
I nst ructor for College level Statistics for 10 years.
REASON FOR LEAVING:
Voluntary resignation
A DDITIONAL I NFORMATION
Technical
1) Installing/maintaining computer/technology equipment including all
periphery accessories
2) Create/design Access databases and Excel workbooks
3) Mainframe experience - extracting and importing data to Access
databases for report generation
4) Create/design/present Power Point slide shows
REFERENCES
REFERENCE TYPE:
P rofessional
N AME:
L inda S. Martin
POSITION:
D irector Family Assistance Division, SC DSS
A DDRESS:(Street, City, State, Zip Code)
P.O. Box 1520, Columbia, South Carolina 29202
E MAI L ADDRESS:
L ****.*.******@***.**.*** PHONE NU MBER:
REFERENCE TYPE:
P rofessional
N AME:
Mel Carlyle
POSITION:
Family Assistance Systems Unit Supervisor
A DDRESS:(Street, City, State, Zip Code)
P.O. Box 1520, Columbia, South Carolina 29202
E MAI L ADDRESS:
***.*******@***.**.*** PHONE NU MBER:
REFERENCE TYPE:
P rofessional
N AME:
R ichard Hodgkiss
POSITION:
M anager - Large Customer Billing
A DDRESS:(Street, City, State, Zip Code)
220 Operations Way, Cayce, South Carolina 29033
E MAI L ADDRESS:
R ******.********@*****.*** PHONE NU MBER:
REFERENCE TYPE:
P rofessional
N AME:
Barbara Stafford
POSITION:
M anager - Customer Billing
A DDRESS:(Street, City, State, Zip Code)
220 Operations Way, Cayce, South Carolina 29033
E MAI L ADDRESS:
*******.********@*****.*** PHONE NUMBER:
Contact this candidate