Reservations Agent
Resume:
DENNIS A. DAGGS
Apt 814
Orlando, FL 32807
Phone: 407-***-****
*******@*****.***
Employment
Reservations
**/**** - **/**** ******* Resorts International Orlando, FL
*Booked vacations for time share owners. Also helped with depositing weeks with exchange companies
Customer Service
01/2014 - 02/2014 Health Care Support Solutions Orlando, FL
*Verified prescription details and authorizations
Customer Service Agent
09/2013 - 11/2013 Randstad at AON Hewitt Orlando, FL
* Enrolled employees in their health benefits and offered assistance to question during enrollment period.
Customer Service Agent
01/2013 - 04/2013 Allied T Pro Orlando, FL
* Contacted hotels for confirmation of reservations
* Processed reports for other department managers
* Confirmed arrival and length of stay for reservations
Reservations Sales Agent
05/2010 - 03/2012 CFI Westgate Ocoee, FL
* Booked reservations via phone or on-line for guests wishing to stay at one of Westgate's time-share properties.
* Created vacation packages including hotels, meals, attraction tickets and dinner shows.
* Processed reservation requests from third party on-line booking companies in wholesale department
* Voted "Most Professional" during Customer Service Week
Reservations Agent/Customer Service
01/2009 - 05/2009 Sea World Entertainment (Randstad) Orlando, FL
* Provided guests with important information about the Busch Entertainment Theme Parks. * Offered dining options and area attraction tickets
Reservations Sales Agent
07/2008 - 10/2008 Cruise Vacation Outlet Orlando, FL
* Created exciting cruise vacation packages to destinations within the United States
* Offered land excursions to ports of call as part of a total vacation package
* Consistently exceeded department expectations in sales and optional add-ons
Customer Service Representative
09/2007 - 04/2008 AON Hewitt (Spherion) Orlando, FL
* Enrolled employees in their health benefits and provided customer service during enrollment period
* Helped employees with their prescriptions and medications when dealing directly with insurance companies
* Provided the best options of medical plans for employees to suit their financial needs
Front Desk
04/2007 - 08/2007 Buena Vista Palace (Randstad) Lake Buena Vista, FL
* Registered and checked out guests at the resort
* Offered dining reservations at the fine dining on site restaurants
* Sold tickets to area attractions and dinner shows
New Owner Welcome
10/2006 - 04/2007 Wyndham Vacation Ownership Orlando, FL
* Verified contractual obligations for time share owners while explaining advantages of being an owner in the Wyndham Worldwide Network of Resorts.
+ Access to resorts worldwide through point exchange program
+ Option for greater point value by travelling during non-peak seasons
+ Ability to trade points for non-vacation items or cruises
Customer Service
04/2006 - 08/2006 Harcourt Publishing (Randstad) Orlando, FL
* Provided customer service and sales of education materials to churches, schools and other non-profit organizations
Club Counselor
09/2005 - 12/2005 Hilton Grand Vacations Orlando, FL
* Created vacation packages for owners and non-owners at Hilton's network of worldwide time-share locations.
* Helped owners bank their points for use at a future time
* Exclusive exchange program allows owners to stay at a resort at a location they do not own
Education
Cal State University, East Bay CA-- Bachelor's Degree Communications
De Anza College CA-- Associate's Degree Marketing
San Jose State University CA-- Bachelor's Degree Political Science
De Anza College CA-- Associate's Degree Political Science
Honors
Circles of Excellence Award--Walt Disney World (2000)--Leader of committee of five members assigned to create new marketing program for company. Achieved award recognition.
Achievements
43 years of customer service experience includes 25 years in retail and 18 years in the hospitality industry offering vacation packages in an inbound call center environment.
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