Project Manager Customer Service

Martin Bill

**** ** ******* **. ******, Texas ***48 ? Cell: 214-***-**** ?

***********@**.**.***

Eager to contribute highly applicable business process management skills

and ability to personalize service delivery to analyzing business needs and

translating them into executable strategies for your firm.

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Professional Profile

* Knowledgeable IT professional with comprehensive business/technical

skills and expertise in business process automation/management,

enterprise application integration, process improvement, systems

integration, requirements analysis, workflow design, project

management, leadership, process modeling, testing/quality assurance,

software development, customer service, project management,

estimating, healthcare industry and vendor relationships.

* Proficient problem-solver who envisions business and technical

perspectives to develop workable solutions.

* Motivated achiever who guides organizations in applying technology to

business settings, provides added value, and creates project

deliverables in a timely manner.

Areas of Expertise

Programming Language and Software

Applications

? Great Plains Dynamics Software

? Report Writer, Crystal Reports

? Standard Structure Query Language SQL

T-SQL

? SQL Server Reporting Services

? MS Office: Excel, Access, Word, Visual

FoxPro,

Monarch, Crystal Report

? Citrix Metaframe Server Administration,

SCO Network

Administrator and SBT Accounting System

? Program and software support; hardware

installation

Computer Networks

Working knowledge of Windows OS

Routers, Windows 2000/2003 servers, TCP/IP

Cat5 termination, patch panel

Professional Experience

September 2002 - Present

Independent Consultant - Dallas, TX.

. Implementation and support on Microsoft Great Plains Dynamics. Develop

Crystal reports from SQL Server database using T-SQL and ODBC.

. Administer and support QuickBooks Pro: Payroll, HR, Bank

Reconciliations and Customer billing

. Project Manager - keeping client vendors on a time schedule

submitting data

. Create the 941 and 940 reports for quarterly and year end closing.

Schedule the W2 processing and tax filings

. Maintain new and old equipment. Project manager of backups and

upgrades of systems

2002-1995 Nations Personnel of Texas, Inc. Dallas, TX.

IT Manager/Programmer

. Providing Darwin Great Plains Dynamics Accounting support along with

upgrades and patches required.

. Complete upgrade and redesign of computer network, network servers,

workstations, hubs, and switches.

. Resolve user program problems.

. Inform staff of upcoming enhancements, changes and schedule training.

. Coordinate departments to schedule monthly reconciliation's and file

maintenance.

. Novell network administrator for 50-user system. Hardware and software

support of network servers and workstations.

. Create custom reports for clients using some of the following tools:

Report Writer, Monarch, Visual FoxPro, Access, Excel, Word, and

Crystal Reports. Designed custom reports to automate functions

requiring manual manipulation.

. Conducted training classes in Crystal Reports for clients.

. Developed program to calculate premium and report employee census for

workers-comp insurance carrier.

. Responsible for 401K audits and monthly reporting, New hire reporting

and State unemployment reporting. Supervise year-end closing and

disbursement of W-2 forms.

. Established E-mail, Internet and Facsimile Systems.

1995-1992 MB Computing Solutions Dallas, TX.

Consulting Services

. Consulting with various clients in the Aerospace, Gold and Silver

Exchange, Retail and Manufacturing sectors.

. Providing service and sales of workstation computers, printers,

servers, modems, software and Network Administrator for SCO UNIX

System V. Software programs and languages include dbase, FoxPro,

FoxBASE+, Basic, Windows, Lotus 123 and SBT Accounting System.

1992-1990 Southwest Aerospace Co., Inc. Dallas, TX.

Network Administrator, Programmer

. Responsible for Inventory Control, Network Administrator for SCO

XENIX/Unix multi user system and service of all computer

equipment.

. Developed and modified SBT programs to handle locations and warehouse

for aircraft parts.

. Customized programs to handle specific selection criteria to perform

sales orders; purchase selection criteria to aid with sales and

inventory control. Modifications were done with FoxBASE relational

database.

Education

1985-1983 Brookhaven College Dallas, TX.

Concentration Computer Science.

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