Customer Service Training

**** *. ******** ***. *** Floor *Chicago, IL ******Hm: 773-***-*****Email: *********@*****.***

Ivonne Questell

SUMMARY OF QUALIFICATIONS

In the 17 years of transferable administrative experience, I have comprehensive knowledge of policies and guidelines of the CPS programs.

Proven clerical, customer service and communication skills in both English and Spanish. I have the ability to learn quickly, multi task and to

react to changes in a fast paced environment with a positive disposition.

PROFESSIONAL SKILLS

RECORDS MANAGEMENT

Maintained accurate receiving/purchasing records and paid all invoices on time, plus assisted in the process of transferring budget

monies through the Oracle system.

Processed and prepared payroll for entire school personnel manually and by computerized timekeeping.

Kept accurate financial bank records using MYOB and sent monthly reports on due date.

Organized all personnel/ students’ attendance records and students’ homeless records implementing the CPS procedures.

PUBLIC RELATIONS AND SERVICE

Developed customer rapport and maintained excellent customer relations.

Assisted customers with concerns, inquiries and complaints in both English and Spanish in a polite and effective manner

promoting positive conflict resolution.

Demonstrated ability to express ideas in a team environment and influenced action to make the work place a success.

Welcomed customers and or visitors in both English and Spanish in a courteous manner.

INFORMATION TECHNOLOGY

Created documents using MSWord and WordPerfect.

Ran and implemented reports using CPS systems such as Internal Accounts, Kronos, PeopleSoft, Oracle, Impact and Gradebook.

EXPERIENCE

School Clerk I, Chicago Board of Education, Chicago Illinois 1999 – 2009

School Aide, Chicago Board of Education, Chicago Illinois 1993 – 1999

Cashier, Strawberry Clothing Inc., Chicago Illinois 1999 – 2002

EDUCATION

College of Office Technology, Chicago IL 1997

Associate Degree in Microcomputer Business System

PROFESSIONAL EXPERIENCE DEVELOPMENT

Chicago Board of Education, Chicago IL 2007 – 2009

First Class Beginner/Advance Training; Internal Accounts 101&102 Training; Consolidated Banking Training;

Homeless Education Training; Impact/Gradebook Training for High School Attendance;

Payroll Training Workshop; School Budget 101 & 102 Workshop Training; Area 25 Clerks and Business Manager Prof. Dev.;

Area 25 Attendance Coordinator’s Meeting; Gradebook and Parent Portal Training.

kills Path Inc., Chicago IL

S 2009

Administrative Assistance Conference

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