Customer Service Administrative Assistant

Latrena R. Cooper

**** ****** ***, **** *****, CA 90805, Cell: 562-***-****, Email: ***********@*****.***

Objective: Enthusiastic, positive individual with over six years of customer service background seeking to obtain a

position that will allow me to utilize my education, enhance my skills and abilities to help achieve greater success for

the organization.

Education:

2006-2011 ITT Technical Institute San Dimas, CA

Bachelor of Science Degree in Business Administration

Graduate June 2011

GPA 3.5 Highest Honors

Summary Qualifications:

• MS Word, Excel, Power Point and Office experience

• Over six years of customer service experience

• Knowledgeable in Account principles

• DME Collections (HCFA 1500/CMN Claims)

• Hospital Billing: HMO, PPO, IPA

• Familiar with ICD-9 and CPT codes

• Strong oral and written communication skills

• Learns new technology and skills at an accelerated rate

• Strong work ethic

• Dedicated and loyal employee

• Team Player

• Motivated Self-Starter

Work Experience:

Claims Biller/Collector Comprehensive Behavioral Health Mgmt. Cerritos, CA 11/07- Present

• Enters billing services for provider and payers on the MIS system.

• Prepares weekly billing to payers, post payments to accounts.

• Reconciles and pays provider claims from Kaiser, and Anthem Blue Cross.

• Follow up on all outstanding account balances.

• Provides claims support by entering billing data from providers and payers in the MIS System.

• Researches and corrects account information, as well as, verifies eligibility for an assigned payer account(s).

• Work as an administrative assistant under Case Managers for Substance Abuse as well as for Mental Health.

• Take incoming calls from facilities for patients’ benefits for mental health, chemical dependency and

rehabilitation to contracted facilities.

• Verify patients’ eligibility, create and mail out patients’ admission and discharge letters, prepare admissions and

create authorizations for case managers.

• Keeping track of currently admitted patients.

Claims Office Assistant Comprehensive Behavioral Health Mgmt. Cerritos, CA 11/06- 11/07

• Match and mail checks.

• Receive and distribute mail.

• Separate claims by insurance plans.

• Pull claims by processors request and filing.

• Keep inventory of daily claims.

• Check eligibility of patient’s insurance.

• Create and mail denial letters.

Contact this candidate