Dannelle Hartfiel Email:abhdj8@r.postjobfree.com

* **** *** * ***** 612-***-****

ST. Paul, MN. 55117

Summary Administrative Support Professional with experience in

. Applying strong communication skills and abilities to

identify and resolve customer problems

. Efficiently organized and maintain alphabetical as well

as numerical filing system, Ordering of supplies

. Ability to learn new systems and procedures with a

genuine desire to learn new skills

. Use computer applications Lotus notes, Outlook,

Microsoft word, excel, mainframes, access

Experience Prudential Financial 2005-2010

Brokerage License and Appointments, Division Support

. Designed gatekeeper for broker appoint mailboxes

. Sort and review application ensuring all information is

accurate and complete

. Load all criteria into Licensing Case Tracking

. Scan/index document and mail to the designated broker

Prudential Financial 1999-2005

Producer Compensation and administration

. Responsible for data entry of transfers for agents and

served as Document Retention Coordinator for

Compensation

. Processed imaging/indexing of all files for Compensation

and Licensing team

. Served as the gate keeper for right fax electric E-mail

for Minneapolis and Jacksonville Florida

Prudential Insurance of America (ADR) 1996-1999

Prudential Annual Statement System (Pass Technician)

. Completed 650 corrections by 540, 543, 409 processing

making necessary cash flow adjustments on AOS

transactions that appear on the history file

. Investigation and reconciliation of the cash flow non-

proofs prior to construct anniversary date.

. Analyzed Pruco Policy transactions corrections to the

pass file, ensuring agreement with the calculations data

. Processed Annual Statements on Val Wizard program,

mailing them to the customers

Prudential Insurance of America 1994-1996

Advanced Remittance Technician

. Examined and prepared incoming mail premium loan

payments, inter sensitive contributions and prupac

remittance

. Researched unidentified or misdirected remittance and

determined appropriate application

Education and Training

. Communication course at Hennepin Technical College

. Career and Life Planning /Stress Management

. Living and working with disabilities, course at

Prudential

. Diploma in Early Education Hennepin College

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