Customer Service Sales

Nischala Rao,

Rolling Hills Condo, Unit *-* Lenox,MA,01240

Contact# 413-***-****

email: *********@*****.***

Work Authorization:EAD valid from 03/22/2011 to 10/14/2012

Summary:Five plus years of experience in Internet,social networking sites,job boards mining,phone screening and performing HR operation to complete hiring cycle.

AIRS certification in 2006-07.

Deloitte's Certification on Project Management Basics (Business)

Work Experience:

Deloitte Support Services India Pvt Ltd. Hyderabad

Duration: May 2006 – July 2010 (4 years 3 months)

Designation: Sourcing Analyst Talent Acquisition

Partner with internal hiring managers to gain business unit knowledge, understanding of needs,

expectations, diversity initiatives and customizes recruiting efforts accordingly.

Sourced active candidates from on-line databases, contact list, internal databases, job

boards,professional societies,social networking sites, alumni associations, competitors and

employee referrals in Technology Integration,ERP,Audit,Tax functions.

Phone screening and updating all the associated stakeholders,application systems to complete

hiring processes.

Proficient in Taleo,Salesforce applicant tracking system.

Acted as search expert for specific positions by understanding the hiring needs, position

specifications and search requirements.

Identified trends and keeping up to date with articles, joining news groups, on-line communities,

attending conferences and training as appropriate.

Networked with respective stakeholders continually improve relationships, systems and

processes.

Trained new associates on sourcing and research techniques.

Organization: MC Squared India Pvt. Ltd., Hyderabad

Duration: Feb 2005 to March 2006

Designation: Technical Recruiter

Filled assigned international IT related open positions by conducting effective sourcing (system

queries/searches, cold calling, use of network contracts, candidate pools, etc.), screening,

interviewing, assessing, referring and selling the best candidates for a position match within the

established parameters.

Develop and maintain partnerships with hiring managers to achieve recruitment objectives

development of position-specific recruitment plans including how to meet established

Affirmative Action goals, development and maintenance of viable candidate pools.

Organization: RPG Guardian Pvt. Ltd., Health And Glow, Hyderabad Duration: From

May 2004 to Jan 2005.

Designation: Assistant Operations Manager

Leading a team of 15 members of Customer Service Assistant and Beauty Advisors in store.

Managing operations like merchandising, product assortment, budget allocation, pricing and

promotional activity.

Managing the supply chain of 3500 SKU’s with 135 suppliers on weekly basis.

End user of Sales and Distribution ERP module called “Shopaid” a Trade Management Software.

Maintaining software system in terms of problem shooting and coordinating with Software

designers for additional requirement.

I was part of my sales and distribution team which helped Software designer’s in implementation

of “Shopaid”, across all the retail stores in India.

Education MBA (Marketing) from ICFAI Business School, Hyderabad, 2004 with 6.8 CGPA.

Bachelor in Engineering (Chemical Engg.) from BIT Sindri, Dhanbad, India in 2002 with 74%.

Proficiency in Computer software:

Packages: End user of Salesforce and Taleo applicant tracking system.

Operating systems: WINDOWS 95/98/2000/XP/Mac.

Awards and achievement:

Member of Sourcing CoE team in 2008-09.

Our team "Renegades" qualified as top 20 team in Maverick contest 2009 in Deloitte India

office.

Served as Coordinator, Community Services at Rotaract Club, Sindri for 2 yrs during graduation.

Winner of Radio Quiz Contest during graduation.

Hobbies:

Traveling, Reading, Practicing Reiki, Stock Trading, Sudoku puzzle solving, cooking, crochet

craft.

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