Customer Service Engineer

Kevin Hayes

********@*****.***

*** ******* *****, ******* ** 3224

Home: 770-***-**** ( Cell 404-***-****

Satellite Communications Network Engineer

Highly motivated, client-oriented communications professional, with

considerable experience in design, implementation and analysis of

terrestrial based networks. Extensive expertise in RF troubleshooting and

network architecture development. Significant station equipment

installation and management experience background, utilizing ground based

communication testing equipment. Proficient with Exchange, and Microsoft

Office, Ground Monitoring Systems, Remote Terminal Access Software with a

flight dynamic and telemetry analysis background

CAREER SKILLS

System Specifications Customer Service - End Users /

Vendors

Hardware -Installation, Integration, Terminal installation and Repair

and Evaluation

Designing, Developing, Testing, and Workstations, Servers, and

Implementing Peripherals

Troubleshooting and Problem Solving Security Access - End Users /

Skills Vendors

PROFESSIONAL EXPERIENCE

Communications Management Control

Design and implement systems for carrier activation testing, space

segment monitoring and evaluated and directed network trouble shooting of

RF issues. Responded customer service issues and assessed customer impact.

Assisted with identifying root causes and initiated restoration procedures

on services to resolve problems. Also maintained and reviewed service and

schedule logs for discrepancies and coordinated with appropriate teams to

resolve all problems

Communications Services Control

Direct the network of Tracking and Data Relay Satellite or TDRSS and

ground stations used by NASA for space communications. Coordinated

communications for six shuttle missions and multiple sea platform launches

while using oscilloscopes, Spectrum Analyzers as well as remote IP

platforms.

Senior Satellite Network Controller

Oversee the training, logistics, personnel administration, security,

and maintenance functions of 24-hour Satellite Operations Centers while

responsible for network quality control, configuration management, command

and control, and telemetry of communications satellites

2008-2011 Intelsat Ellenwood,

GA

2007-2008 Honeywell NASA White Sands

Complex

1997-2007 U.S. Army

REFERENCES FURNISHED UPON REQUEST

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