Customer Service Supervisor
Resume:
CONTACT INFORMATION
Yumecca Simms
Atlantic Beach, Fl. 32233
Home: 904-***-****
Cell: 757-***-****
********@***.***
POSITION APPLYING FOR: Customer Service
OBJECTIVE: To put forth my best efforts to meet the needs of the company
and seek to surpass the company's expectations. Looking to bring
a positive outlook and contribute ideas on how to make the company
even more outstanding.
EXPERIENCE: 06/10- American Home Mortgage Serving Jacksonville, Fl.
Present
Collection Representative (Home Retention)
Collected on delinquent Mortgage accounts
beyond 60 days past due. Surpassed individual,
department and company goals. Was the number
one performer within my department from
September of 2010 until present, allowing me to
achieve my department’s highest bonus percentage.
Was the number one performer domestically
and internationally for the months of January, February,
and March of 2011. Was selected the company’s
“Shining Star” honors for the months of September
& October of 2010; and for the months of February
& March of 2011. Was responsible for the implementation
of new collection techniques. Helped to formulate
process formats for specific accounts. Known for
performing my job duties with integrity and dedication.
Maintain an excellent attendance record.
10/08- MarkOne Financial Jacksonville, Fl.
04/10
Collections Representative
Collected on delinquent auto accounts 10
to 30 days past due. Surpassed individual,
department and company goals. Was the
number one performer within my
department for 4 months and was the
number one performer within the company
for the month of December of 2009.
Maintained my position as one of the
top five collectors from June 2009 upon my
departure in April of 2010. Achieved monthly
bonuses my entire duration there. Recognized
for performing my job duties with integrity and
dedication. Contributed to the implementation
of some of the companies policies and
procedures and also helped to train new hires.
Helped to formulate collection and skip trace
techniques. Maintained excellent monthly call
quality monitors and perfect monthly attendance.
07/07- GC Services/Nuvell Jacksonville, Fl.
08/08
Collections Representative
Collected on delinquent auto accounts 10
to 30 days past due. Surpassed individual
and department goals. Was one of the top
five collectors from December of 2007
until my departure in August of 2008.
Achieved monthly bonuses my entire
duration there. Recognized for performing
my job duties with integrity and dedication.
Helped to train new hires and to formulate
Collection techniques. Was responsible for
creating many team events, such as team
pot lucks, team member birthday celebrations
and contests. Maintained excellent attendance.
12/06- OSI Collection Services Jacksonville, Fl.
07/07
Collections Representative
Collected on delinquent accounts for
Capital One bank card. Met monthly
budgets. Recognized for performing
my job duties with integrity and dedication.
09/04- QVC Chesapeake, Va.
10/06
Telephone order taker
Sold high end merchandise to customers
and met monthly sells quotas. Helped to
train new hires and participated in monthly
round table discussions concerning company
and employee needs. Maintained
excellent monthly call quality monitors and
perfect monthly attendance.
01/02- GC Services Chesapeake, Va.
09/04
Directory assistance operator
Provided directory assistance to inquiring
customers. Maintained excellent monthly
call quality monitors. Maintained perfect
monthly attendance, allowing me to receive
top honors from the upper management.
04/98- Goodys Family Clothing Mobile, Al
01/02
Department Manager
Oversaw the daily operations of the
Men’s and Misses Department, by supervising
employees, merchandising and creating
floor layouts. Met monthly sells quotas and trained
new employees, allowing me to be chosen as
employee of the quarter three times in my first year of
employment there. Assisted in the openings of new stores,
by helping to set up the stores and selecting the types
and brands of merchandise they would carry.
04/1996- Financial Collection Agency Mobile, Al.
03/1998
Account Representative
Responsible for collecting delinquent
payments on Bell-Atlantic telephone
accounts. Met monthly individual
account goals and surpassed
department goals. Achieved monthly
bonuses. Maintained excellent attendance.
EDUCATION: 05/1998 Faulkner University Mobile, Al.
Liberal Arts Degree
Past employment inquiry information:
American Home Mortgage Servicing
5150 Belfort Rd Suite 130
Jacksonville, Fl. 32256
Present Supervisor, Scott Ellerby
MarkOne Financial,
7601Centurion Pkwy
Jacksonville, Fl. 32256
Former Supervisor, Peter Leddy
GC Services/ Nuvell,
12850 W Gran Bay Pkwy
Jacksonville, Fl. 32287
Former Supervisor, Tamara Dalton
OSI Collection Services,
5022 Gate Pkwy, Suite 204
Jacksonville, Fl. 32256
Former Supervisor, David Buffkin
Qvc,
1553 River Birch Run N
Chesapeake, Va. 23320
Former Supervisor, Beverly Freeman
GC Services
4820 Volvo Pkwy
Chesapeake, Va. 23320
Former Supervisor, Greg Hubble
Goody's Family Clothing
3250 Airport Blvd
Mobile, Al. 36606
Former Supervisor, Tracy Knisely
FCA
5441 Highway 90 W
Mobile, Al. 36619
Former Supervisor, Ricardo Bernal
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