Customer Service Medical Billing
Resume:
Lisa Boczko
**** ****** ***, ****** *********
*******@*****.***
OBJECTIVE
Seeking an entry level position for a company as an insurance or business
representative, where I can utilize my customer services skills,
professionalism, and trained work experiences.
EDUCATION
A.G.I Technical Institute - Certificate for Medical Billing & Coding -
Graduate
Certificate of Merit - Office Adjuster Training Program
Miami Dade Community College - Credited units
EXPERIENCE
Mercury Insurance Group
Rancho Cucamonga, Ca.
Office Claims Adjuster
2007-20069
. Handled and processed new small automobile collision claims
. Launched & conducted an investigation for each accident,
performed recorded interviews, make contact to 3rd parties, and
apply coverage when needed.
. Provide all parties involved information and instructions such
as referring them to convenient auto repair facilities as well
as setting up confirmation reservations for automobile rentals.
. Calculated total damages, process proper documentation such as
standard introduction letter, letter of coverage, up to date
letters, release forms and pay open exposures in a timely
matter.
. Maintain and complete an adjuster's daily diary for files
needing to be handled each day.
. Received the Blue Ribbon Achievement Award for commitment to
excellent customer service- Going above and beyond.
Mercury Insurance Group
Rancho Cucamonga, Ca.
Total Loss Appraiser
2002-2007
. Created an appraisal for the value of lost automobile involved
in a total loss collision, fire or theft loss.
. Provided all parties involved with proper documentation, such as
settlement figures, research, and release forms.
. Negotiated and settled the value of loss vehicle with car
owners.
. Directed loss vehicles to proper company's storage facilities.
SKILLS
Computer: Microsoft word and internet navigation
Training: ICD-9-Coding Book, CPT Codes & Office Adjuster Programs
Languages: Fluently bilingual spoken English and Spanish.
Contact this candidate