Customer Service High School
Resume:
Karen Gray
Santa Clara, CA 95051
*************@*****.***
Professional Summary
Self motivated individual with ten years of Customer Service/Order Entry
experience within the Semiconductor industry. Customer oriented problem
solver with an ability to adapt to new situations and comfortable in
interacting with all levels of the organization and public. Skilled at
multitasking to achieve individual and team goals. Able to handle a high
volume of customer orders, calls or emails in a fast-paced environment with
minimum supervision. I enjoy learning new programs and processes and am a
quick learner with a desire for continuous personal growth.
Professional Experience
Microsemi Corporation (Formerly Actel Corporation) Dec 2010
Temporary Customer Service support for Order Entry as per - Present
previous role.
SILVER SHIELD SECURITY, San Jose, CA Nov 2009 -
Present
Silver Shield Security is a full-service security service provider.
Receptionist/Security
. Provide security and administrative support for Corporate Headquarter
reception area with a courteous, pleasant, reliable, proficient and
professional presence, greeting walk-in customers and visitors.
. Directing all incoming calls, customers and visitors in an efficient,
accurate, and professional manner.
. Manage visitor sign in and security badging process.
. Maintain a high level of security awareness, observation and reporting
(verbally and written).
. Perform special administrative projects from Customer Security
management as assigned.
ACTEL CORPORATION, Mtn. View, CA April 2001 - October
2008
A leading nonvolatile FPGA technology supplier, impacting global electronics
- from portable and automotive systems to medical instrumentation, satellite
orbit control, networking line cards, and telecom switches and routers.
Order Entry Administrator
. Process Distributor, OEM and Sample customer orders in a timely and
accurate manner
. Responsible to enter 50 to 75 orders per day that are received by fax,
email, and EDI (Electronic Data Interface) and entered into ERP
System. This included verifying price and product accuracy, shipping
terms and payment method, and standard T's, and C's.
. Contact for customer order issues worldwide and coordinate
communication between Rep Firm, Distribution, Customer Marketing,
Production, Shipping, and Finance to ensure customer requests are
handled appropriately and timely.
. Work with cross-functional teams to improve internal process and
procedures related to customer support and satisfaction.
. Work with Finance department in support of Sarbanes-Oxley internal and
external audits.
. Work with Quality department in support of internal and external ISO
Audits.
Spectrian, Sunnyvale, CA 1996 -
2001
Manufacturer of Broadband Amplifiers
Assembler Technician Specialist
. Responsible for integration, testing, rework, packaging and inspection
of power amplifiers
. Required high attention to detail and organization skills
Aydin Corporation, San Jose, CA 1988 - 1996
Manufacturer of frequency transmitters, up-converters, voltage controlled
oscillators.
Assembler Technician Specialist
. Responsible for assembly and re-work of PC boards
. Required high attention to detail and organization skills
Additional Experience - PC Board Manufacturers
Northern Telecom, Santa Clara, CA 1987 - 1988
Rework Technician
Granger Associates, Santa Clara, CA 1984 - 1987
Production Lead
Atari, Sunnyvale, CA 1982 - 1984
Assembler
Education
Wilcox High School High School Diploma
Applications and Skills
Tools: Microsoft Word, Outlook, JD Edwards ERP
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