Manager Management
Resume:
***** ********* ***, ***** ********, MD ***** ******.****@*****.***
Howard Chai, CSM
Product Manager and Certified Scrum Master with 5+ years of experience
overseeing development of web based applications, from $7.4 million/year e-
commerce sites to SAAS start ups. Also possesses a management consulting
background and a B.S. in Information Systems from Carnegie Mellon
University.
PROFESSIONAL HISTORY
RESUME COMPANION LLC, NORTH BETHESDA, MD (VISIT WEBSITE)
Product Manager and Co-Founder, 2008 - Present
. Drove new product from concept to successful launch, maintaining focus
on the product's ease of use and competitive vision - the application
currently receives 180,000+ page views per month and is profitable.
Oversaw agile development of the application, including: writing user
stories, defining and prioritizing the product backlog, overseeing
sprint review/retrospective/planning meetings, removing road blocks
and performing QA testing as needed.
Used web analytics (Google and Optimizely), including A/B testing and
funnel visualization, to identify opportunities for improvement.
Gathered requirements through interviews with industry experts and
solicitation of customer feedback
. Managed implementation of Sphinx search server to improve accuracy and
performance of the application's search appliance, dramatically
increasing conversion rate, time on site and other KPIs.
. Worked with Marketing Team to implement internet marketing campaigns,
affiliate marketing, pay-per-click marketing, email marketing and
search engine optimization.
. Architected integration of various web services, including performance
monitoring/sys admin (NewRelic, Monit), help desk (ZenDesk),
subversion (GitHub, Unfuddle), bug tracking (LightHouse), project
management (PivotalTracker) and email marketing (MailChimp).
Claritas, a Nielsen Company, Arlington, VA (view website)
Product Manager, 2007 - 2008
. Oversaw product development for two e-commerce applications (B2B and
B2C) totaling $7.4 million in annual revenue.
. Worked with Engineering, QA, Sales, Project Management and Senior
Management to define use cases for new features and enhancements (for
quarterly releases and deployment of bug fixes)
. Communicated with Sales, Marketing and Operations Teams for successful
roll-out and support of new features.
Pittiglio Rabin Todd & Mcgrath (PRTM), Stamford, CT (view website)
$100+ Million Management Consulting Firm recognized as a Top 10 Management
Consulting Company in the U.S.
Management Consultant, 2004 - 2006
. Selected by Senior Management to work on highly intense, short
duration projects; possessed an extremely high utilization rate
throughout my career.
. Helped devise strategy for Fortune 100 companies in the
Telecommunications, Automotive and Financial Services industry.
EDUCATION
Carnegie Mellon University, Pittsburgh, PA
Bachelor of Science in Information Systems, 2004
. Major GPA: 3.5/4.0
TECHNICAL SKILLS
. Certified Scrum Master (CSM), 2010
. Proficiency in UML (Unified Modeling Language); MS Visio
. Working knowledge of HTML, CSS and XML
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