Customer Service Information Technology

AVERY PATRICK

East Brunswick - New Jersey *****

Phone: 732-***-**** E-mail: ****************@*****.***

PROFILE:

Information Technology (I.T.) ( Skilled in end user hardware and software

support ( Active humanitarian

SKILLS

Management: Active Learning, Active Listening, Problem Solving and Critical

Thinking.

Programming/Development Software: HTML, Java, Adobe Flash, CGI, PHP, Perl

and Adobe Photoshop.

Software: Active Directory, Lotus Notes, VOIP, Sametime, Windows Server,

9x, NT, 2000, 2003, XP, Vista, 7, Exchange, HP Openview, Quick Books,

Active Directory, Linux, DNS, DHCP, SMTP and FTP

Hardware: Siemon Patch Panels, Chatsworth cabinets, Low Voltage Cabling,

mainframes, desktop and laptops computers.

EDUCATION

Thomas Edison State College - Business Administration (BSBA)

The Siemon Company, Watertown, CT - CI-301 - (Network) Design Principles

and Installation Practices

AV Tech, South Plainfield NJ - PMI PMP Certification Prep

Cittone Institute/Lincoln Tech, Edison, NJ - Network Systems Professional

(NSP)

The New Technology Center, Rahway, NJ - General Comp TIA, Microsoft and

Cisco

Metro-Wide Networking Institute, Newark, NJ - Cisco CCNA, Networking and

Hardware/Software

Jersey City State College/New Jersey City University, Jersey City, NJ -

Liberal Arts

CERTIFICATIONS

Siemon Certified cable installer, MCP (Microsoft Certified Professional)

Windows Server, CompTIA A+ and CompTIA Network+. Completed MCSE classes at

Lincoln Technical Institute CCNA certification in progress.

PROFESSIONAL EXPERIENCE

A-Z Information Technology Consultants, East Brunswick, NJ

Senior Technician Jan

2006 - Present

Provide leadership to position the company at the forefront in the local

market via excellent customer service. Formulate plans to advance the

company's mission / objectives and to promote revenue, profitability, and

growth.

Spyware & adware removal Clear out excess temporary files from internet

surfing

Virus & worm removal Clean out dust and grime buildup

Identity-stealing Trojan removal Test all hardware devices

Registry cleanup for faster boot-up Update windows with the latest security

times patches anti-virus, anti-spyware, firewall and

other security programs

De-fragmentation of hard drives for Educate end users how to keep their system

quicker access maintained to avoid re-infecting your computer

IBM GLOBAL SERVICES, Piscataway, NJ Nov

2003 - Sep 2007

Project Consultant

. Support Global Operations and Infrastructure projects' per IBM

clients' scope and SLAs (Service Level Agreements).

. Administer networked workstations, utilizing TCP/IP and non-TCP/IP

networking protocols.

. Investigate user problems, identify their source, determine possible

solutions, test, and implement solutions.

. Via remote help-desk/call center install, configure, maintain

desktops, and servers.

. Network cabling including adds or upgrades, configured modems,

printers.

. Maintain site licenses for customers.

. Configured Windows operating systems, and services (SMTP, DNS, WINS,

DHCP, RRAS, and Group Policies).

. Planned and implemented network security, backup and disaster recovery

plans, file system integrity, and adding and deleting users.

. Reduced expenses by 25%, foresaw threats to projects, managed vendors,

identified project's critical path, and procured resources.

Contact this candidate