Customer Service High School

Priscilla Vences

**** ******* ***** *******, ***** 77336 Home: 832-***-**** Email: **********@*******.***

Receptionist

Customer Service Expert MS Office Adept Written/Verbal Communicator

Key Skills

Office Skills: Telephone & Front Desk Reception Customer Service Filing Database &

Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry

Computer Skills: Word Excel Outlook Windows Vista/XP

Professional Experience

FMG Logistics (Huffman, TX) Receptionist, 6/10 to Present

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front desk reception within a high volume environment.

Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.

Led “cleanup” of company database and files. Restored organization to personnel, financial and operational

records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary

customer service delivery and team player attitude.

Education

Hargrave High School (Huffman, TX)

High School Diploma 2010

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