Sales Technical Support

James W. Dempsey III

**** ****** ***

Rocklin, Ca 95677

T 916-***-****

******@*******.***

Professional Summary

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Superb Communicator - consistently outperformed my peers as an Apple

technical support representative, for 2 years. Repeatedly sought out for my

expertise, resulting in an unprecedented second year of internship and lead

mentor position. Areas of expertise include: excellent communication

skills, superb multitasking skills, and outstanding leadership skills.

Managed multiple systems and applications, which included NLE software.

Continuously received high ratings from customers, due to the ability to

understand customer issues and efficiently articulate solutions.

Motivated Self-Starter - built my own successful business working as a

planner and DJ for more than 5 years. Extensive experience in planning,

developing and implementing marketing and advertising strategies. Created

and distributed promotional packages and websites. Responsible for large-

scale event coordinating and planning in corporate and residential mediums.

Consistently achieved outstanding results as evidenced by the high rate of

return customers and the volume of new business by recommendations.

CORE QUALIFICATIONS

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. NLE software proficient Leader

. Team player

Understanding of Audio and Video

. Hard worker

Passion to learn and develop continually

. Willing to go the distance Enjoy

fast pace &deadlines

. Highly motivated

Punctual

. Able to work with all personality types. Determined

. Competitive

Multitasking

. Excellent verbal and written skills.

Experience

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Home Advisor - Apple; Rocklin, CA - 2009-2011

One of 48 people hand-selected out of 2000 applicants from California State

University Sacramento to be hired for Apple's college intern program.

During my first year, I aided in the success of the iPhone 3GS and the

iPad. With the conclusion of my first internship, I made Apple history by

being selected to intern a second year. Promoted to lead mentor for ASU's

first year interns. During my second year with Apple, we hit record high

sales for the iPhone4, iPod touch 4th generation, and the iPad 2. My

duties included integrating with iTunes, troubleshooting MACs, PC's, Smart

Phones, iPods, iPads, and working with NLE device compatibility.

CEO - J-DJ Entertainment; Rocklin, CA 2005-2011

Solely responsible for building a successful business in the event planning

field. Created an atmosphere which gave the ultimate party experience.

Responsibilities included: adverting, accounting, distribution of

promotional packages, design, inventory, large event coordination for

residential and commercial, legal, marketing, graphic design, DJ, and MC.

EDUCATION

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California State University of Sacramento, - BA in Communications

concentrated on digital media, 2011.

Contact this candidate