Customer Service Maintenance

J.T. VADEN

**** *. ***** ******, **********, Colorado 80233 . 303-***-**** .

************@*****.***

OBJECTIVE

To assist your company in installing and maintaining a trouble-free

computer network system and site, maintaining and repair computers, and

to work in an environment that will allow me to increase my knowledge in

the Information Technology field. I have excellent customer service

skills and enjoy working with people.

PROFESSIONAL SKILLS

Knowledge of Active Directory, computer software, hardware, Cisco

routers, and Microsoft SQL Server.

Operating systems include Server 2003, XP Professional, Vista, Windows 7,

Linux, and Mac OSX.

Excellent communication skills with customers and co-workers.

Excellent trouble-shooting skills and figuring out how to make things work.

TRAINING/SCHOOLING

ITT Technical Institute

Attending for Bachelors Degree in Program Management

Currently have Associates Degree Computer Network Systems.

Crystal Electric, Inc.

Apprenticeship on-the-job training.

U.S. Navy Schooling

Basic Electricity and Electronics, Electrician's Mate Class A

Technical School, Firefighting Training, Flood Training (for shipboard

floods). Received Secret Security Clearance.

PROFESSIONAL EXPERIENCE

Investigative Task Force Services . 2727 W. 92nd Ave., Federal Heights, CO

February 2011 - April 2011

IT Director I was responsible for establishing and maintaining the computer

systems, as well as the telephone and video

systems. I configured and administrated the FTP file server,

enabling access to files from any internet connection.

Green Energy and Electric Company . 6920 S. Jordan Road, Englewood, CO July

2007 - February 2011

Residential Wireman I worked with homeowners to decide what they want and

need for their new houses. My job includes wiring houses (custom and

tract homes), doing work on remodels, residential service work, building

and installing temporary power units.

Candlelight Electric/Mr. Sparky . 1228 South Kalamath, Denver, CO March

2007 - July 2007

Electrical Service Tech I worked with the customer explaining what needed

to be done and why in a way they could understand. My responsibilities

included new installation and repairs on existing houses, with an

emphasis on customer service.

Crystal Electric, Inc. . 1270 Rock Creek Circle, Lafayette, CO November

1994 - March 2007

Residential Wireman

My responsibilities included wiring houses (custom and tract homes),

leading crews on jobs, working on remodels, doing residential service

work, building and installing temporary power units.

The Coeur d'Alene Resort . On The Lake, Coeur d'Alene, ID July 1990 -

October 1994

General Maintenance I had extensive interaction with guests to maintain

their satisfaction. Duties included general maintenance of the resort,

including electrical, plumbing, HVAC, tile and carpet repair, kitchen

appliance repair, drywall installation and repair.

U.S. Navy June 1984 - June 1990

Electrician's Mate I was responsible for operation, maintenance, and repair

of all electric items on the ship, including motors, generators,

lighting, small appliances, three-phase and single-phase operation as

well as emergency repair and damage control. I was also in charge of

preventative maintenance of equipment to maintain top working order.

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