Customer Service Engineer
Resume:
**** ********* **. ******, ** *****
abhd9o@r.postjobfree.com
Gregory Glass
Objective To gain employment in computer network administration or
related field.
Education September 2005 - June 2007 Lane Community
College Eugene, OR
Associates of Applied Science: Computer Network Operations
Computer Application Specialist - 1 year degree
September 1998 - June 2000 University of Oregon
Eugene, OR
Bachelor of Science - Sociology
Minor Degree - Psychology
September 1995 - June 1998 Lane Community
College Eugene, OR
Associates of Arts Oregon Transfer Degree
Certifications May 16, 2007
CompTIA Security+ Certified Professional
September 2006
CompTIA A+ Certified Professional
Technical Operating Systems and Hardware: Microsoft Windows XP,
Skills Vista, 7, Server 2003, 2003 R2, 2008, 2008 R2. MS-DOS,
Linux/Unix, Novell Netware, VMware Server, OS-X/Macintosh.
Several types of robotic library implementations, virtual
tape library, SAN, NAS devices. Cisco router/switch IOS
and installing access gateway DSP/UPC cards. IBM
compatible hardware configurations, w/RAID. Claro and
Quintum VoIP and PBX/VoIP gateways. Various inkjet/laser
printers and various other network devices.
Database Management Systems and Programming Languages:
SQL, MYSQL, Oracle (command line/GUI), MS Access, Java
Script, XHTML, MS Visual Basic, L.A.M.P.
Software Applications: Microsoft SQL Server, Microsoft
Exchange 2003, 2007, 2010. Microsoft SharePoint 3.0, MOSS.
MS Word, PowerPoint, Excel, Outlook, Visio, Internet
Explorer and Mozilla Firefox. Symantec Ghost, Endpoint
Protection, Backup Exec, System Recovery, Anti-virus.
Adobe Acrobat, Photoshop CS2 and Dreamweaver. Mera and
Nextone soft-switch software, various PC/network
diagnostic tools, and many others.
4004 Wakefield Ct. Eugene, OR 97404
abhd9o@r.postjobfree.com
Gregory Glass
Experience June 2007 - Symantec Springfield, OR
Present
Technical Support Engineer
Phone support for Backup Exec for Windows Servers,
Continuous Protection Server, System Recovery, Replication
Exec.
Ability to troubleshoot software, hardware, and network
issues.
Working knowledge of Exchange, SQL and other database and
flat file backup scenarios.
Effective customer service communication skills.
January - June IP Gear Eugene, OR
2007
Assistant Service Manager/VoIP Engineer
Setup Cisco routers and access gateways for resale. Setup
Windows Server 2003 Enterprise and a RAID 3 server. Setup
Windows 2003 Exchange Server. Started training and worked on
monitoring and maintaining company VoIP gateways.
Ability to perform server setup operations independently.
Knowledge of methods to access technical resources to
effectively complete objectives.
Monitor and maintain VoIP network gateways. Work with help
desk ticketing system to address vendor and customer needs.
Gained an understanding of the use of software applications
used to address hardware implementation of VoIP gateways.
Part-time internship position.
June - September Eugene,
2006 Customer First Networks OR
References
Assistant Network Administrator
Provide computer user support addressing software and
hardware issues. Support Windows Server 2000, 2003, and
Novell networking environment serving Windows XP, 2000
clients.
Ability to address client computer needs effectively. Set up
and configure client workstations and peripherals for
network use.
Full-time internship position.
March 2003- June 2005 Prevention
& Recovery NW Eugene, OR
Chemical Dependency Counselor
Intake, assessment, treatment plan development and
placement.
Group and individual counseling.
Development and delivery of education and process group
presentations.
Facilitated education and process groups.
Available upon request
Contact this candidate