Customer Service Manager

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kristina chambers

.

C ell 9 7 3.5 1 0.9 7 0 5

Nutley . New Jersey 07110

k ris tin a c h a m b e r s @liv e . c o m

The capacity to bring together knowledge and imagination is called

“creativity”

Objective: Increase sales by providing innovative and effective ideas; improve customer service;

motivate employees to develop more of their capabilities and perform to their maximum potential

while feeling satisfied and happy at the work place; create a more efficient work environment; offer

clients the best quality of products and services in the area.

Experience: Graphic

Designer

Freelance Belleville,

New Jersey

2009/Present

Logo designs, menus, brochures, forms, magazines, postcards, business cards,

publishing andmanufacturing of signs and decals for businesses as well as car and

truck companies.

*Portfolio available upon request

Flash Printing Inc. Proprietor/Manager & Graphic Designer

Newark, New Jersey

1991/2008

Logo designs, menus, brochures, forms, magazines, postcards, business cards,

publishing andmanufacturing of signs and decals for businesses as well as car and

truck companies.

Customer service, sales and purchases, client follow up, inventory, account management, etc.

Barlovento Restaurant, Maremoto Restaurant, Ceviche Restaurant Manager Quito, Ecuador

1986/1990

Customer service, public relations

Recruited, hired, scheduled and motivated staff of up to 25 employees

Trained service staff to enhance customer service & increase profits through suggestive selling techniques

Coordinated menus, purchased inventory

Solved problems and complaints while ensuring customer satisfaction

Communicated effectively with customers, vendors and staff

Met weekly with staff to coordinate schedules, discuss operations and set goals

Congrexpo/Bureau de Congresos y Exposiciones,

Afaba/Asociaci n de Fabricantes de Alimentos Balanceados,

ACCPE/Asociaci n de Criadores de Caballos de Paso del Ecuador,

Alliance Grain Company/Trade Broker

Director’s Assistant

Quito, Ecuador

1981/1985

Planned, developed and managed logistics for congresses, business fairs, symposiums &

expositions

Arranged tours, hotels and mobilization for participants

Planned banquets, contests and special events

Prepared agendas, documents and general information for participants

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kristina chambers

resumepagetwo

Qualities & Skills:

Education:

Hobbies: References :

Provided and coordinated business center support

Public Relations

Head of sales, purchases and publicity for special events

Recruited, hired, scheduled and managed event personnel

Designed and purchased uniforms

Dedicated, efficient and possesses a strong work ethic.

Motivated, adaptable and enjoys new challenges.

Commands a strong ability to make quick and accurate decisions, solve problems and multi task.

Enjoys managing daily business operations including staff, scheduling, organization, product quality and

cleanliness.

Language:

Writes, reads and speaks English and Spanish fluently

Previous experience with document translations

Computer:

Mac/PC, Photoshop, InDesign, Arts Express, Illustrator, PageMaker, VCad, Microsoft Works, Internet

Parsons The New School for Design Graphic Design/Magazine/Newspaper Design New

York, New York 1996

Hudson Community College Import and Export Course Jersey City, New Jersey 1992

Junior College Business Administration Quito, Ecuador 1980/1982

Reading, jogging, photography, arts and crafts

Available Upon Request

Contact this candidate