Customer Service Administrative Assistant
Resume:
Ezequiel Gonzalez
**************@*****.***
Objective: To obtain a challenging position within an organization that will allow me to utilize and
enhance my twenty years in the customer service field.
Computer Skills: Windows XP - Windows 7, Siebel Database, Remedy, Lotus, People Soft, VeriSign,
Microsoft Office, Internet proficient, type 40 WPM, 10-key & Data Entry.
Work Experience:
8/2010 – 1/2011, Extreme Learning Center
Bilingual Technical Support Representative
Troubleshooting laptops, preparing and sending correspondence, register students, document client’s
calls, update clients account, scheduling classes, taking inbound/outbound calls, email support, tracking
shipments, tracking order shipments and create RMA tickets.
4/2010 – 6/2010, Abaxis (West Valley Staffing Group)
Receptionist
Greeting/registering and create name tags for guest, answering/routing phones calls, preparing and
sending correspondence, preparing outgoing mail, distributing mail, signing for packages, keep
office/cafeteria supplies stocked, making photocopies, faxing, schedule meetings, reserve conference
rooms, ordering catering, make travel arrangements, work on admin projects and general office upkeep.
11/2008 – 4/2009, STS International Inc (at Cisco)
Finance Administrative Assistant
Generating monthly reports, create spreadsheets, preparing and sending correspondence, customer
service, answer phone/outbound calls, copy, fax, and send out past due invoices.
4/2008 – 7/2008, Cisco Systems (Adecco)
Executive Administrative Assistant
Answering calls, ordering catering, scheduling appointments, preparing and sending correspondence,
writing and Preparing Reports, documents, presentations and spreadsheets, make photocopies, faxing,
schedule meetings, reserve conference rooms, make travel arrangements, work on admin projects,
support two Directors and my Tech team, order supplies and train new employees.
10/2007 – 4/2008, Cisco Systems (Manpower)
Receptionist
Greeting/registering and create name tags for guest, answering/routing phones calls, preparing outgoing
mail, distributing mail, signing for packages, keep office/cafeteria supplies stocked, making photocopies,
faxing, schedule meetings, reserve conference rooms, ordering catering, make travel arrangements, work
on admin projects and general office upkeep.
7/2003 - 2/2006, Packet 8 (8x8)
Shipping & Receiving/ Finance Analyst/Technical Support
Worked in shipping and receiving, scanning all out/incoming merchandise, RMA’s, data entry, filing
purchase orders, tracking UPS & FedEx shipments, taking orders, creating FedEx labels,, worked in
production line, lifting heavy boxes, stack pallets, wrap pallet’s, unload/load truck and drive a forklift.
Taking inbound/outbound calls, email support, tracking shipments, trouble shoot devices, and train
employees. Billing Department duties included data entry, account management, collection reconciliation,
creates spreadsheets.
10/2002 - 4/2003, (Nelson Staffing), Sony Playstation
Call Center Lead/ Bilingual Technical Support Representative
Training and development of employees, recruiting/training and discharge employees, department
maintenance, answer inbound/outbound calls, email support, trouble shoot devices, tracking shipments,
create RMA’s, document client’s calls, update clients account and train new employees.
1/2002 - 9/2002, Hollywood Video
Bilingual Assistant Manager
Customer service, maintain daily cash controls, bookkeeping, make deposits, recruiting/training and
discharge employees, store maintenance, order inventory, scheduling, store supervision, managed sales,
create floor demos and shipping/receiving,
1/2001 - 5/2001, Exodus Communications
Call Center Supervisor/ Bilingual Customer Service Representative
First contact of Support, phone and email inquiries, training and development of employees,
recruiting/training and discharge employees, department maintenance, order inventory, scheduling,
create issue tickets, create RMA’s, data entry, update clients database, document call log, track
shipments and follow up with my clients.
8/2000 - 1/2001, EarthLink
Call Center Supervisor /Bilingual Broadband Installation Representative
Technical support duties included front line support for all incoming customer phone and email
communications as well as training and development of employees, recruiting/training and discharge
employees, department maintenance, order inventory, scheduling. Tracking customer installation
shipments and account maintenance including, verification of order status, handling RMA’s, and opening
and closing customer accounts.
06/1998 - 08/2000, Future Electronics
Shipping & Receiving
Worked in shipping and receiving, scanning all out/incoming merchandise, RMA’s, data entry, filing
purchase orders, tracking UPS & FedEx shipments, taking orders, creating FedEx labels, worked in
production line, tested defective returns, lifting heavy boxes, stack pallets, wrap pallet’s, unload/load truck
and drive a forklift.
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