Customer Service Sales
Resume:
Kenneth R. Niebling
Plainview, NY 11803
************@*****.***
LinkedIn: http://www.linkedin.com/kenniebling
Objective: An IT or health/science technical writing position requiring
training, programming and helpdesk experience.
Summary:
? Professional hardware and software IT support specialist with
experience in programming.
? Experience science/medical writer with history of STM publishing and
document management
? Prepared SOPs and user manuals for medical EHR/EMR software product
? Formulated funding proposals and prepared persuasive business
documents.
? Effective customer service advisor consistently in top three (out of
20) in sales & performance.
? Strong history of digital content creation, editing and CMS database
management.
Skills: ? Problem Solving ? STM publishing ? Medical Terminology ? Lab
Experience ? Patient Documentation ? Grant Writing ? New Media Content
Creation ? Business Document Preparation ? Science Writing & Editing ?
Software Project Management ? SDLC Methodology ? SOPs and User Manual
Creation ? Manuscript Preparation ? Software and Hardware Purchasing ?
Windows OS Registry Management ? College Teaching ? Employee and Client
Training ? Excellent Written and Verbal Communication w/ End Users, 3rd
Party Vendors
IT Skills: Database Reporting, PDF and Adobe Applications, Microsoft
Office Suite, Dreamweaver, IT User Support
Experience:
Scinformatica (Greater NY area) (1/2009 - Present)
Principal Science and Medical Writer
Authored articles and reports, performed directed research, edited
documents and doctoral theses.
Life Extension - Scientific Information LLC (Fort Lauderdale, FL) (1/2008 -
1/2009)
Health Advisor
Excelled in providing 40 clients per day with healthcare information and
medical suggestions.
Interviewed and counseled clients, documentation and transcription of
health and medical status.
Devised customized plans for client healthcare. Consistently in top 3 for
sales and performance.
Selected to represent company at the 2008 American Academy of Anti-Aging
Medicine conference.
The Answer Group (Lauderhill, FL) (4/2006 - 12/2007)
Gateway - Technical Support Engineer
Analyzed and documented PC OS, software and hardware, troubleshooting and
customer follow-up.
Consistently achieved performance bonuses based on sales and prompt,
effective issue resolution.
Home Depot (Fort Lauderdale, FL) (4/2005 - 1/2006)
Contractor Sales Associate
Detailed improvement products using third party software and internal
computer systems.
Mentored, trained and taught customer service skills and sales skills to
junior employees.
Tracked inventory and recommended customized home improvement solutions to
customers.
Datamed Worldwide, Inc. (Boca Raton, FL) (7/2003 - 1/2005)
Medical Content & Training Specialist
Designed, created and incorporated new features and updates to HIPAA
compliant electronic medical records application. Fielded and resolved
escalated customer queries from sales team.
Developed user manuals and software training modules for flagship EHR/EMR
software product.
Conducted training for physicians, nurses and healthcare staff on data
collection for medical history,
physical examination, and patient diagnosis profile within healthcare IT
environment.
Management Systems Designers (Vienna, VA) (8/2001 - 1/2002)
Senior Software Engineer (contractor for the National Institutes of Health,
Nat'l Library of Medicine)
Converted science and medical textbook content for presentation on PubMed
Bookshelf website.
Devised and designed programmatic scripting solutions for systematic error
correction and formatting specified by the PubMed document type definition
(DTD) using PERL and UNIX.
Converted submitted articles to dynamic documents using XML, XSL style
sheets.
Applied Card Systems (Boca Raton, FL) (4/2000 - 5/2001)
Internet Developer
Programming of Internet and company software applications enabling credit
card company customers to administrate credit accounts using numerous
software programming tools.
Supervised three employees, reviewed computer code, addressed regulatory
compliance issues and attended team development and new product
implementation business meetings with upper management.
Webcast I (Boca Raton, FL) (5/1999 - 4/2000)
Internet Design & Marketing Associate
Implemented state-of-the-art strategies to increase client website traffic
and market exposure.
Created compelling content and negotiated service agreements and pricing
for premium services.
Supervised 3 marketing and sales employees and reconciled escalated
technical and service issues.
McGraw-Hill Companies (New York, NY) (1/1996 - 4/1999)
Manager, Editorial Database - Science & Engineering Group
Compiled and verified integrity of digital content in a proprietary
editorial CMS database repository.
Acted as scientific subject matter expert and liaison between publisher,
production manager, 4 science editors, and art staff in production of
technical articles destined for digital and print scientific reference
products.
Trained employees on in situ editing using database front-end user
interface.
Tracked and effected systematic and targeted modifications to inventory of
over 10,000 articles.
Implemented workflow scheme to expedite production process enabling
multiple products to be derived from a single source database. Specified
required modifications to DTD & database product export strategy.
Performed software product testing and communicated bug fixes and design
improvements to third-party vendors and software developers on a daily
basis.
Education:
Sheridan Technical Institute, 2007 (Hollywood, FL)
Microsoft Network Administration, CompTIA Network+, and A+ training.
Top in class of 20.
BA, Chemistry, Computer Science, Columbia College (New York, NY)
Salary is flexible.
Contact this candidate