Manager Customer Service

Sonya O. Harrison

*** ****** **** *******

Edison, NJ 08837

Home: 732-***-**** **********@*******.***

SUMMARY

To obtain employment which offers professional growth and would afford me

the

opportunity to utilize my legal secretary and organizational skills.

SKILLS

Microsoft Windows 95, 98, 2000 & XP, Publisher & PowerPoint

Excel

Word Processing Typing 55 wpm

Outlook Court Reporting steno machine

NCL Check Encoding 1900 per hour Data Dictaphone

Entry

Fax Machine Internet Explorer

PROFESSIONAL EXPERIENCE

CORTECH HEALTHCARE/LABCORP, Raritan, NJ 2010 - 2010

Data Entry Operator (full time)

. Perform accurate data entry of donor and client demographic information

. Automated data systems to record and verify billing/accounts receivable

information

. Answer telephones

. Maintain Logs/records with great proficiency with numbers

MAPLEWOOD TOWNHALL, Maplewood, NJ 2007 - Present

Clerk Assistant (part time)

. Screen office calls and sending calls to various departments.

. Working the front desk and handling cash flow with regards to parking

stickers, jitney permits, garage sale permits, government request forms

. Preparing for Township monthly meetings

. Updating Maplewood Town Hall Website for residents to view

. Typing and sending out letter of upcoming town events for residents

. Emailing and corresponding with Township Committee Members with regards

to Maplewood residents

FEDERAL EXPRESS CORPORATION, Newark, NJ 1996 - 2009

Senior Manager Secretary (full time)

. Typing on a computer of confidential employee paperwork.

. Screening of office phone calls

. Reporting directly to a senior manager/manager on office duties

. Filing of confidential employee's profiles

. Preparing presentation charts for upcoming meetings

Sonya O. Harrison Page Two

SAINT BARNABAS MEDICAL CENTER, Livingston, NJ

2005 - 2006

Front Desk Medical Clerk (part time)

. Retrieved phone calls

. Scheduling and setting up folders for new patients

. Filing of patient personal paperwork

. Taking payment/bills from new and old patients

. Sorting Doctor's mail

NEUMAN DISTRIBUTORS CORPORATION, Moonachie, NJ 1999 - 2000

Customer Service Representative (part time)

. Taking orders over the phone/calls logged in through Clientele I/S

. Provide product description, pricing and availability

. Handle delivery inquiries

. Provide credits for return items/shortages

. Arrange pick-ups of returns/provide proof of deliveries, invoices and

credit copies

MIDLANTIC NAT'L BANK / PNC BANK, West Orange, NJ 1988 - 1999

Check Encoder/Data Entry (part time)

. Process checks on a NCR Terminal at 1900 per hour

. Back up Section Head

. Trained new staff proof operators on work procedures

. Adjusting errors on customers' deposits

WINKLER, BEVACQUA & SIMMONS, PC, Newark, NJ 1994 - 1996

Legal Secretary (full time)

. Screening office calls

. Adjourning and reassigning Calendar books and court appearances for four

attorneys

. Sending out legal documentation for clients

. Setting up of conference calls for individual attorneys

FROST, RHODES & DeVITO, ESQS., Plainfield, NJ 1993 - 1994

Legal Secretary / Calendar Girl (full time)

. Inputting dates and times in a calendar book for individual attorney's

appearances in court

. Adjourning and rescheduling cases through the judge's chambers for the

attorneys

. Scheduled attorney's client profile meetings

. Typing of slip/fall accident reports

. Filing of all confidential legal paperwork within the office

EDUCATION

Diploma, College Prep., East Orange High School

Certificate Legal Secretary, Court Reporting, Cittone Institute, Edison, NJ

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