Customer Service Manager
Resume:
Beachwood, NJ *****
*********@***.***
StevenAChelston
Summary of
Qualifications Highly motivated, organized individual with a Distribution and Manufacturing
background. Track record of solving problems that result in cost saving
procedures and increased efficiency.
Experience Kellogg Company March 2008- April 2011
Distribution Center Manager
• Managed and rebuilt several distribution centers. Tampa, Fl, Philadelphia, PA,
• Managed a $10M operating budget, 52 culturally diverse employees, and six staff members.
• Provided key leadership managing the day-to-day operations of our largest distribution centers.
• Responsibilities included hiring, and training of management staff, restoring and establishing
policies to properly support our corporate initiative, supporting our customers within a direct store
delivery network. P&L responsibilities, budgeting, investigating and managing budget variances,
operating costs, developing and implementing cost saving initiatives, on time cost effective
deliveries to customers, inventory management, stock aging, warehouse operations, labor needs
based on immediate and forecasted sales, quality control, material handling, logistics, productivity
improvements, staffing, dedicated fleet maintenance, driver HOS logs, training, coaching, union
negotiations, employee relations, facility maintenance, sanitation, external vendor and 3PL service.
Coni-Seal, inc December 2003–October 2007
Operations Manager
• Managed an $8M Inventory, Reduced Inventory by $2M utilizing an automated
• demand planning system.
• Reduced freight costs by $100k through negotiations; total freight budget was $1M dollars.
• Shipped over $5M in product in one year utilizing outside warehouses and
• outside labor. We could not have taken on this business in our existing facility.
• Responsibilities included, Engineering, Purchasing, MIS, Customer Service, Production,
• warehouse, Shipping/Receiving and Multiple warehouses. Management responsibilities
• of Seven managers and 120 employees.
• Co Leader of the executive team, P&L responsibility involved with corporate strategy and
• decisions on corporate direction.
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Education
• DeVry University
• Ocean County College
• Brick Computer Science institute
• Caliper Systems: Coaching, Supervision, Executive training
• AMA: MBA program, Team building, Management training.
• Vistage/TEC Key executive mentoring.
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