Manager Engineer

Carl Portillo

**** ***** ** ( Bakersfield, CA ***05

PHONE: 661-***-****

************@*****.***

Profile

IT Support Specialist (ITSS) offering seven years of versatile office

management skills and proficiency in Microsoft Office suite applications,

PC support and troubleshooting and Network implementation. I am a strong

problem solver who readily adapts to change, capable of working

independently and in team environments and consistently exceeding

expectations. I am able to meet tight deadlines without compromising

quality.

Education

DeVry University Currently Attending

Bachelor of science-Network and Communication Management

San Joaquin Valley College

Associate of Science- Information Systems Engineer

Associate of Science- Refrigeration and Air Conditioning Technology

Technical Training

CANON Applied Technology

HP-Compaq Online University-APS Desktop Technology

HP Printing and Imaging Certifications

Xerox Channel Support-online printer education

SHARP Networking online education

SBS inc. Service/IT Manager,

2009 to Present

I am the managing IT Service Manager playing multiples roles. My managing

roles include mediating the needs of both the customer and my technicians

to provide the finest services possible to the client. I also take on the

role of Senior Technician therefore providing support and mentorship to my

staff. Below is a consolidated list of my primary roles in my current

position.

Communicate effectively with multiple departments to plan out and implement

projects

Coordinate new equipment installation, service and repair

Asset management and revenue reporting

Document all help desk ticket/resolution incidents

Analyze and implement Network topologies

Coordinate network operations, Maintenance, repairs or upgrades

American business machine

12/06 to 11/08

. Worked with variety of technologies copiers, printers and fax's

. Successfully maintain the Shipping and receiving dept.

. Managed over five hundred accounts

. Coordinated and responded to complex customer telecommunication

request, resulting in customer satisfaction

. Solid background in Network and PC repairs. Abel to quickly diagnose

and resolve problems.

References: Available upon request

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