Customer Service Sales
Resume:
Damita Alexander
708-***-**** cell 630-***-****
Hazel crest IL, 60429
***************@*****.***
Management / Sales Professional / Resident Advisor
Decisions in stressful situations
Passion for Sales Proven Leadership Skills
Customer-Focused Selling Techniques Counseling experience with adults
and teens
Effective Interpersonal Skills Goal-Oriented
Professional Sales and Management Experience
Program Advisor- JDByrider May 2009- Present
Business Consultant - City Book Savings Magazine August
2008- February 2009
Club Acquisition and Sales - IdeaCast August 2007 -
June 2008
PCF - Customer Service and Sales Supervisor March
2005- March 2007
Membership Director - Direct Buy November 2004
- March 2006
Access Direct- Customer Service Supervisor March
2001 - August 2003
Sheraton Hotel- Accounts Receivable Manager June
2000- March 2002
Admissions Coordinator - Mecca August 1998 -
March 2000
Resident House Manager - Grace House August 1994 -
July 1998
Sales and Management Key Competencies
. Solid communicator with exceptional ability to deliver information in
persuasive and informative sales presentations
. Customer-focused closer with unsurpassed interpersonal and teamwork
skills, along with ability to address customer needs
. Utilize customer-focused selling techniques, continually assessing the
knowledge of the customer and strategy to maintain high customer
intimacy and customer knowledge of products with exceptional
negotiation skills
. Generated sales via the internet, television infomercials, as well as,
through inbound calls
. Demonstrated product including test drives, vehicle walk around, and
provided warranty information
. Increased company profit margin through aftermarket and accessory
sales
. Experience with human resource functions including hiring, training,
scheduling, coaching, performance appraisals, and corrective actions:
supervision of 20- 80 team members
. Made at least 150 calls per day, and received at 200 to 300 automated
calls
. Resolve Residents issues, processed documents, performed periodic drug
test of clients and residents
. Performed credit checks
. Collected over 500,000
Education
Kaplan University - Chicago IL - Psychology/Substance Abuse Counselor
currently enrolled
Chicago State - Chicago, Illinois -Major: Computer Science
95-96
Bryant and Stratton Business College- Chicago IL- Watch making
78-79
Chicago Vocational High School - Chicago, Illinois - Diploma
74-78
Damita Alexander
17509 Stonebridge Dr.
Markham, IL 60428
***************@*****.***
To Whom It May Concern:
I am very interested in the position you're offering. I have always been
interested in the field and would like the opportunity to work for such a
prestigious organization.
Based on my previous work experience, I know I would be an asset to your
company. I offer strong customer service, sales skills and residency
skills. My ability to communicate both written and verbal are second to
none. I also have the ability to interact at all levels with groups of
people. I am dependable and enthusiastic and would welcome the opportunity
to work for your organization.
I look forward to hearing from you. If you have any questions please call
me at the number above. Thank you for your time and consideration.
Sincerely,
Damita Alexander
Contact this candidate