Customer Service Real Estate

SHAWN MARIE STUCK

**** **** ***** *****

San Jose, CA 95120

Home: 408-***-**** / Cell: 408-***-****

***********@*****.***

SUMMARY OF QUALIFICATIONS

. Highly skilled and motivated professional with over twenty years

experience in office operations management, sales and business

development, marketing, customer service, vendor relations, and real

estate training.

. Experienced leader, negotiator, mediator, transaction coordinator, team

mentor and problem-solver. Proven ability to handle multiple projects

simultaneously.

. Excel at customer care by instilling confidence, having expert-level

knowledge base and providing astute attention to detail. Consistently

display strong verbal and written communication skills; dynamic

presenter.

. Administrative and project coordination expertise in Accounts Receivable,

Accounts Payable, collections, and tax preparation assistance. Computer

proficiency with QuickBooks, MS Word, Excel, PowerPoint, and MS Outlook.

PROFESSIONAL EMPLOYMENT EXPERIENCE

S&S Tile, Inc., San Jose, CA June 2009 to Present

Office Manager 1989-2003

. Manage multi-faceted operations for profitable family-owned business

with primary responsibility for customer service, vendor management,

project proposal preparation, project and employee scheduling,

employment law compliance, payroll processing and regulatory

compliance fulfillment.

. Utilize design expertise, project management skills and construction

process and materials knowledge to markedly enhance customer and

vendor satisfaction, and help generate over 65% repeat customer

business.

. Consistently earn trust and credibility from industry professionals

with clear and convincing communication and follow-through.

. Decision-making and action orientation ensure smooth running and

profitable operation.

SHAWN MARIE STUCK

Home: 408-***-**** / Cell: 408-***-****

***********@*****.***

Keller Williams Real Estate, Cupertino, CA 2006 -

2008

Real Estate Agent

. Attained top selling agent status for residential property sales.

Developed client base with winning marketing strategies as well as

referrals.

. Selected to teach 6 week New Realtor Program with classes on

prospecting, contracts and business development strategies; class size

up to 25 students. Received excellent feedback for scenario planning

instruction.

. Education Chair and Student Business Advisor Board Member for Agent

Leadership Counsel comprised of top selling agents. Provided new hire

talent management assessment and contributed to Cupertino office

business plan.

Pertria - A Real Estate Investment Firm, Los Gatos, CA 2003 - 2006

Real Estate Agent

. Selected early on to represent President/Owner's top tier clientele of

30 years; achieved sales over $9,000,000.

. Quickly attained expert-level proficiency in contracts and promoted to

Contracts Master Trainer.

. Invited to attend The AJI Network, an internationally recognized

business professionals program for high potential leaders.

. Managed sales readiness projects for investment clients' rental

properties; accountable for remodeling and repair decisions, vendor

selection and management and resulting positive investment returns.

. Maintained excellent feedback while working with high volumes; often

managed as many as seven escrows simultaneously.

EDUCATION

West Valley College, Saratoga, CA 2002

Liberal Arts - AA Degree

Additional transferable classes toward Bachelor's Degree

The AJI Network coursework

2004-2006

LICENSES

California Real Estate Agent License 2003 to Present

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