Customer Service Quality Assurance

CHAD HOUNCHELL

**** ****** **.

Hamilton, OH **011

**********@****.***

513-***-****

Cell: 513-***-****

CAREER SUMMARY

Amylin Pharmaceuticals 2/07 -

Present

Level Three Operator- Aseptic Fill Line

. Assist in installation and operation of brand new aseptic fill line in

a newly constructed facility.

. Attended factory acceptance training for new fill equipment in Germany

. Aseptic gown qualified

. Proficient on several different types of equipment to include: vial

washer, tunnel, filler, laser coder, automatic parts washer, and

autoclave.

. Emergency Response Team member. CPR/First Aid certification

Patheon Pharmaceuticals 7/06 - 1/07

Team Leader - Granulation

. Contributed to the addition of a new third shift position -

Responsibilities include training and policy development.

. Assist in product deviation investigations with the Quality Control

department as needed.

. Maintain employee training files to ensure strict GMP regulations are

followed.

. Assist shift supervisor with shift development and business plans.

. Proficient in the use of several types of major granulation equipment.

(i.e.) mixers, mills, dryers, ovens, and blenders etc.

Training Facilitator - Dry Products 06/05 - 7/06

. Performed quarterly GMP, Safety, and Equipment Update training

sessions as required by the FDA.

. Planed and initiated process improvements that have a direct impact on

cost savings through LEAN Initiatives.

. Maintained audit-ready electronic employee training files.

. Evaluated training matrix to ensure material meets Standard Operating

Procedures.

. New Hire Orientation.

Assistant Team Leader - Compressing 08/03 - 06/05

. Coordinated and organized departmental production schedule to meet

projected forecasts through managing and prioritizing.

. Consulted with group leaders and supervisors on productivity delays

and quality assurance.

. Reviewed batch reports and ensure SOP's are followed precisely.

. Ensured all safety standards are met per OSHA requirements.

. Operated several types of tablet and capsule machines.

. Communicated effectively between team members and upper management.

Fairfield Lincoln-Mercury/Volkswagon Dealer

06/02 - 07/03

Service Advisor

. Assisted customers in identifying and correcting automotive concerns

through communication.

. Scheduled daily service operations and provide alternative

transportation.

. Worked with technicians to diagnose problems in order to efficiently

prepare consumer expense.

Mercedes-Benz of Cincinnati/Authorized Mercedes-Benz Dealer 05/97 -

04/02

Production Supervisor

. Managed twenty-five line technicians.

. Oversaw daily functions of service center as well as other divisions

of the service department.

. Assisted Service Manager and Service Advisors in coaching, training

and evaluating employees.

. Completed various logistical functions of the service center.

. Submitted warranty claims for payment.

Service Advisor

. Diagnosed client's automotive needs.

. Prepared cost estimates.

Relo Sporting Goods Inc. 08/94 - 05/97

Merchandise Buyer/Floor Manager

. Evaluated inventory and processed orders to maintain a consistent

variety of stock.

. Demonstrated a hands-on approach to management, working daily with

associates on the selling floor coaching and training on products and

customer service.

United States Marine Corps 08/90 - 08/94

. Reconnaissance specialist

. Participated in Operation Desert Storm in 1990

. Ending rank Sergeant E-5

EDUCATION

. HAZWOPER certification - Butler Technology and Career Development

School - July 2007

. OSHA certified forklift operator - November 2007

. "Train the Trainer" - Xavier University - July 2005

. Proficient in Excel, Word, Visio, PowerPoint as well as other software

programs

. United States Marine Corps Institute, Arlington, VA: 130

Correspondence Hours

. Butler County Sheriff's Department Basic Training Academy, Hamilton,

OH

- Ohio Peace Officers Certification: 512 Hours - January 1995

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