Customer Service Human Resources

Lisa M Ortiz

**** * ****** ******, ***. # *, Riverside, CA 92501

Home: 951-***-**** Email: *********@*****.***

OBJECTIVE

“Seeking a position as a Legal administrative assistant, where there is a need for a

variety of office management tasks including – Legal computer knowledge,

organizational abilities, Legal business intelligence and Legal database program use.”

EDUCATION

Summit Career College Colton, CA 07/2011

Legal Assisting

SKILLS AND QUALITIES

Office Telephone & Front Desk Reception Customer Service Generating

Skills: Reports & Spreadsheets Data Entry (40WPM) Filing Keeping

Track of deadlines and appointments

Computer Word Excel PowerPoint Access Computer OPS Outlook

Skills: Quick Books

Legal Operations

EMPLOYMENT HISTORY

8/2004-8/2009 K&N ENGINEERING, INC.

Human Resources Assistant

Riverside, CA

The position I held at K&N Engineering, inc. was more of a Human Resources

Generalist position I performed a majority of the HR office functions such as:

Assembled & conducted new hire orientation, Scheduled interviews, Posted

open positions on company web site and with outside hiring sources, generated

monthly employee status reports, Conducted employee initial & exit interviews.

LA CANASTA, Furniture

4/2003-8/2004

and appliances

Credit Analyst

Riverside, CA

I examined the financial history of a consumer’s credit report to determine

creditworthiness. I minimized bad debt risk, maximize accounts receivable

collections. I also, Figured a down payment amount if needed.

6/2002- 4/2003

JM ASSOCATES

Client Liaison

Riverside, CA

I was a Student loans collector. I utilized skip tracing devices and skills to

help clients located their debtors. I assisted clients in collecting past due

student loans. I also, assisted students with their consolidation application, if

they desired.

4/2000-6/2002 JJ MACINTYRE

Debt Collector Riverside, CA

I was a Medical bill collector for JJ Macintyre. I had gained full knowledge of

FDCPA rules and HIPAA Laws. I assisted clients in tracking debtors by utilizing

my skip tracing skills. I assisted clients in collecting past due medical bills; I also,

performed minor medical billing.

Certificates and Awards

I obtained the following awards and certificates from Summit Career College:

Perfect Attendance

Student of the Month

Typing

HIPAA Law

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