Customer Service Manager

Shamecole Lewis

lace

C *****

-***-****

**-****

hotmail.com

Objective

To obtain a challenging position utilizing skills developed through my experience and training with the

opportunity for growth.

Experience

SC Department of Employment and Workforce

July 2009 - September 2010 Program Representative Georgetown, SC

Provide courteo

Address clients' inquiries regarding their claims

Input initial unemployment claims into system for processing

Update information on clients' claims

Complete review appointments

Assist claims supervisor with various daily tasks

Answering/Transferring incoming calls

Filing claim records

Contact claimants regarding issues on their claims

Sands Beach Club

May 2005 - September 2008 Room Attendant Myrtle Beach, SC

Provided friendly

Clean guest rooms by vacuuming, dusting, mopping, changing linen, emptying trash, and replenishing

toiletries

Ensured common areas were clean

Inspected units for any damage or defects

US Army

February 1999 - March 2003 Transportation Manager Savannah, GA

First-line superv

Successfully completed the primary leadership development course

Company representative for coordinating activities within the unit

Successfully trained over 400 battalion soldiers on cargo preparation

Responsible for overseeing major movement operations involving the preparation and loading of

military equipment

Assist military members in the preparation of travel itineraries, personal property shipping documents,

and passenger movement forms

Vast knowledge of the transportation field allowed for the coordination of movements by air, rail, and

sea.

Responsible for enforcing safety standards during dangerous airfield, railhead, and port operations

resulting in zero accident

Prepared monthly evaluation reports on subordinate soldiers

Actively involved in the professional and personal development of subordinate soldiers

Performed duties in transportation management including modes of transportation, logistics, routing,

personnel, hazardous materials, and use computerized data management system

Issued government and civilian documents including freight bills, bills of lading, and freight manifest

sheets

Executed the mission of the rapid deployment force

Creditable for the maintenance and accountability of equipment worth in excess of $115,000

Received the Army Commendation Medal, the Army Achievement Medal, and a Certificate of

Achievement for exemplary service.

Waccamaw-Linen

June 1997 - January 1999 Customer Service Associate Myrtle Beach, SC

Accountable for

Methodized refunds and exchanges

Responded to multi-line telephone tasks

Reliable for balancing registers for concluding day transactions

Columbia Staffing (Tupperware)

June 1995 - June 1997 Mold Production Operator Hemingway, SC

Instrumented mo

Inspected mold machine goods for defects

Toiled on automatic dispenser line

Liable for consolidating commodity for inventory

Parceled products for shipment

Education

Limestone College

May 2013 Bachelor of Arts Gaffney, SC

Criminal Justice

Currently pursuing Bachelor of Arts in Criminal Justice

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