Manager Customer Service

Mary Elliard

*** ******** **** *** *

Center Harbor, NH 03226

603-***-****) * *********@*****.***

Objective:

To obtain a position that best utilizes my accounting and operational management skills within a smaller, privately

owned company in which I can make a difference.

Profile:

Controller, Operations officer, Office Manager, Self directed with excellent inter-personal, leadership, and operational

skills. Thrive in a deadline based environment and excel at inspiring others to do the same. Fluent in Microsoft office,

access, power point, front page and Quickbooks, in which I perform implementation and training. Possess excellent

team building skills and am flexible and versatile in any given situation, maintaining a sense of humor under pressure

and demonstrating effective and original problem-solving techniques. Certified QuickBooks Pro-advisor, a certified tax

professional, scheduling expert, and certified by the National Association of Professional Bookkeepers..

Skills Summary:

Operations Management Customer Service Front Office Operations

Accounting Human Resources Tax preparation

Organizational Expertise Scheduling Software Implementation & Training

A/P, A/R, Payroll Inventory Control Training

Professional Experience:

Dec 2010 to present Self Center Harbor NH

Accounting/Tax Preparation/Insurance

• Working with individual clients setting up Quickbooks, payroll, and business structure for existing and

startup companies.

• Prepare tax returns for individuals and corporate taxes.

• Sales agent for Genworth Financial selling, LTC, Life and annuities.

July 2009 to Oct 2010 WaterRower Warren RI

Controller Left due to family obligations in NH

• Manage all accounting functions for A/R, A/P, Payroll, and foreign currency exchange management.

• Inventory control, CBA for labor and manufacturing asset purchases.

• Monthly, quarterly and yearly budget forecasting and reporting

• HR management, redefining Policy and Procedures wherein protecting the company while satisfying

employee cares and concerns.

• Internal auditing of all Insurance policies, and GA costs

• Work with accounting firm, auditing national and international accounts

• Daily production meeting and determination of shipping, inventory and back log status.

May 2004 to June 2009 The Arches Alzheimer Facility Northfield, NH

Director of Operations

Managed all day-to-day operations in a 36-bed in-patient facility with 25 staff. Bookkeeping, A/P, A/R, Payroll, billing,

contracting, forecasting, budget development and implementation *Consult margin improvement with reporting

substantiation. * State Dept H&HS compliance management. Managed all HR functions.

Produced monthly newsletter

Sept 2000 to May 2004 Gold Star Wholesale Nurseries Canterbury, NH

Office Manager/location IT manager

Managed 2 Million dollar farm inventory with 15 personnel. *Managed Bookkeeping, A/P, A/R. Payroll, HR,

computer networking and maintenance. *Location manager and implementer for new software packages.

Implemented and trained employees on Quickbooks

Sept 1996 to July 2000 North Star Consulting Concord, NH

Office Manager

• Managed time and expenses for 8 management consultants. Bookkeeping, A/P, A/R. Payroll, HR,

computer networking and maintenance. *Liaison between analysts, consultants, and clients.*Developed

and managed web site and monthly newsletter.

Education:

• 1984 -1988 Springfield College, Springfield, MA Business Admin.

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