Project Manager Customer Service

Michele De Marco

*** ******** *****

Gilroy, CA *5020

Mobile Phone: 408-***-****

Home Phone: 408-***-****

E-mail: ***************@*******.***

SKILLS

*Typing 50 WPM

*10 Key by touch

*Experience with IBM and Mac

*Over 15 years experience in Accounting and Customer Service

*Proficient in American Contractor, Peachtree, Salesforce, AIA, Word,

Xactimate, Manager, Excel & Outlook

PROFESSIONAL EXPERIENCE

Serv Pro

Watsonville, Ca

Administrative Assistant

January 2011 - May 2011

Create estimates and invoices for submittal to either corporate or

insurance company. Audit estimates prior to upload. Provide on call, after

hours coverage for one week each month.

Adecco Staffing / Google

Mountain View, CA

Marketing Coordinator

October 2010 - December 2010

Assisted with launch of Innerspace project for Google street view.

Responsible for convincing business owners to allow photographers to take

interior and exterior photos of business. Manage and maintain schedule for

two photographers. Ensure supplies shipped to photographers each week, as

needed. Ensure all SD cards were accounted for on each shoot.

The G.B. Group, Inc.

Gilroy, CA

Contract Administrator

September 2008 - June 2010

Created, reviewed and provided assistance to project manager in

administration of construction contracts ranging from 80,000.00 to 1.9

million in value. I created contracts using AIA software program. Set up

job in American Contractor; provided project manager with contract and

notices. Created subcontract agreements, submittals and RFI's. Provided

customer support to property manager, construction manager and homeowners

throughout project. Coordinated various phase of construction with crew

and project manager. Responsible for after hours support for emergency

services calls.

Coastal Lumber

San Jose, CA Accounts Receivable

Representative March 2004 - September 2008

Maintained breakdown of fencing installed utilizing Excel spreadsheet.

Compared bids to contracts; maintained pricing information in customer

database. Reviewed billing packages prepared by two other account

representatives. Prepare daily and monthly sales reports. Handle

collections and resolve customer billing issues.

Won IK Quartz

Gilroy, CA Accounting Coordinator

July 2001 - December

2002

Responsible for handling accounts payable and accounts receivable

functions. After lay-offs began took over payroll, purchasing and

administration of employee benefits.

Comfort Systems

San Jose, CA Office Administrator

December 1995 - July

2001

Responsible for scheduling estimates, services calls and installation of

HVAC equipment. Handle accounts receivable, accounts payable, payroll &

related tax payments using Quickbooks. Provide administration of employee

medical benefits, workman's comp claims & renewal of company insurance. In

owners absence provided full charge company management.

REFERENCES PROVIDED UPON REQUEST

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