Customer Service Manager

Nila Carter

**** ******* **.

Indianapolis, IN. *6203

317-***-****

Email: ***********@*****.***

Email: ********@*******.***

OBJECTIVE Customer Service Care & Support

PROFESSIONAL SKILLS

. Self motivated and assertive while possessing strong

presentation, planning, organization, and follow-up skills

. Demonstrated excellent probing and listening skills to uncover

customer needs

. Responsible for ordering supplies and maintaining inventory

. Organized and conducted safety deposit box due diligence,

opening, and closes

. Cultivate solid customer relationships while helping customers

meet their needs

. Adapt to change while maintaining attention to detail and

organization

. Hired, trained, and supervised staffs of ten-fifteen employees

. Managed a restaurant and received company's highest sale award

two years in a row by increasing sales by 25% within a 6-month

period

. Managed and maintained a homeless shelter for women and their

children meeting their needs by finding permanent housing and

doing follow-up support

WORK HISTORY

. Sales, Customer Service, Repto Inc. Indianapolis, IN. 2005-2008

. Sales, Customer Service, Wal-mart neighborhood market,

Indianapolis, IN. 2003-2005

. Machine Operator, Morgan Linen Services, Indianapolis, IN. 2001-

2003

. Manager, Church's Restaurant, Indianapolis, IN. 1995-2001

. Manager, Dream Weaver Inc.(name changed to Genesis II) Detroit,

MI. 1992-1994

EDUCATION

. Ivy Tech Community College Indianapolis, IN. 2010-present

. Pursuing Associate of Science Degree in Human Service

. Active member of Ivy Tech's human services club

. Candidate for transfer to University of Indianapolis in pursuit

of Bachelor Degree

COMPUTER PROFICIENCY

. Microsoft Office XP

. Windows

. Fax, Multi-phone systems

REFERENCES

. Upon Request if needed

COMMENTS

. Take pride in my work

. Work very well with others

. Very dependable

. Very reliable

. Always enthusiastic and helpful

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