Administrative Assistant Management

HEATHER G. ROSS

** ****** *****

Wayne, NJ *****

Telephone: 201-***-****

e-mail: *******@*******.***

Professional Experience:

Citigroup, New York, NY

*/** - *******

Operational Risk Analyst, VP - Global Markets

. Responsible for monthly Control Metrics Reporting to senior

management.

. Conduct quarterly Risk Control Self Assessment testing to validate

effective controls; design, implement and monitor corrective action

plans.

. Track resolution of control issues identified by business units,

Internal Audit, Compliance, external auditors, and regulators.

. Supervise electronic communications surveillance team.

. Maintain and update central repository for electronic communications

violations; responsible for escalating potential e-mail/IM infractions

to management, HR, Compliance and Legal.

. Collaborate with Compliance department to ensure internal processes

are in accordance with business objectives.

. Assist auditors to facilitate accurate and successful departmental

audits.

. Coordinate compliance training for all new hires/department transfers.

.

Citigroup, New York, NY

4/04 - 9/06

Control Officer - Equities Technology

. Ensured new projects and processes were in accordance with internal

policies and standards, and that legal and regulatory requirements

were satisfied.

. Identified internal risk and control weaknesses through communication

with senior management.

. Coordinated and executed quarterly Risk Control Self Assessment

testing to verify the existence of controls and ensure their proper

function.

. Prepared and tracked internal/external audit information and quarterly

business monitoring; coordinated with and assisted auditors to

facilitate accurate and successful department audits.

. Created corrective action plans for issues relating to Risk & Control,

Information Security and Business Continuity; responsible for tracking

through completion.

. Contributed to department initiative to standardize testing protocols;

developed testing procedures/methods to highlight key risks; assessed,

improved and implemented Best Practices across multiple business units

within Capital Markets & Banking.

Citigroup, New York, NY 1/02 -

4/04

Jr. Business Analyst, Equities Technology

. Responsible for administrative operations supporting Managing Director

and Chief of Staff of Global Equities Technology.

. Prepared monthly status reports, trend forecasts, and internal

presentations.

. Produced and analyzed problem management metrics for reporting

initiatives.

. Created and published PowerPoint and other presentation materials for

large-scale departmental meetings.

. Served as departmental training coordinator.

Citigroup, New York, NY 11/99 -

1/02

Administrative Assistant, Equities Technology

. Provided administrative support to senior-level Technology executive;

organized executive calendar, coordinated travel arrangements and

prepared expense reports.

. Performed administrative functions for staff of 400.

Professional Licenses: Series 7 (General Securities)

Series 24 (General Securities Principal/Supervisor)

Education: William Patterson University, Wayne, New Jersey

B.A. Degree in Psychology

Skills: Proficient in Microsoft Office - MS Word, Outlook, Excel and

PowerPoint

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