Customer Service Manager

**** ******** ****** . *** **********, CA *****

Phone 909-***-**** . Alt. phone 909-***-**** .

E-MAIL: ******@*****.***

MATTHEW DITTY

ObjectivE

Reliable, responsible, and highly motivated college

student searching for a challenging position with the

opportunity for advancement.

Education

Cajon High School, San Bernardino, CA; Graduated 2006

California State University San Bernardino, San

Bernardino, CA;

Major: Liberal Studies; Minor: Communications;

Currently attending

Work experience

5/04 - 7/05 Janitorial Services, Jan Pro of Riverside, Riverside,

CA-With no supervision, responsible for nightly

cleaning of medical office including, mopping,

vacuuming, sweeping floors, cleaning restrooms,

dusting, and emptying garbage.

10/05 - 10/06 Courtesy Clerk, Stater Brothers, San Bernardino,

CA-Responsible for bagging groceries, taking product

back to the shelf, emptying trash, responding to

immediate clean-ups, maintaining the parking lot, all

while providing excellent customer service.

10/06 - 4/07

General Merchandising Clerk, Stater Brothers, San

Bernardino, CA-Responsible for keeping a sufficient

amount of product on the shelf, keeping all product

pulled forward and rotated, checking out rug cleaning

machines to customers, checking them back in, filling

balloons for bouquets, moving pallets of product,

building displays, all while tending to each customer's

2/07 - 3/08 individual needs.

Academic Support, CSUSB, San Bernardino, CA-Primary

duties include driving mobility carts and keeping track

of drop-off/pick-up times and covering front office,

4/07 - 8/07 which includes, answering phones and providing customer

service to students, staff, and faculty as well as

other clerical tasks.

Weekend Pull-up, Anheuser-Busch, Riverside, CA-Mainly

responsible for stocking and rotating each of the many

3/08 - 5/08 Anheuser-Busch products on the shelf, while keeping

track of the back stock, cleaning my section in the

back room, tending to special requests from managers,

7/08 - 5/09 and rebuilding displays.

Telephone Interviewer, Institute of Applied Research,

CA-Primary duties include conducting phone interviews,

recording information from interviews in the WinCati

system, as well as meeting quotas set up for each day.

3/09 - 3/10 Set-up and Tear-down, Cousouliss Arena @ CSU San

Bernardino, CA-Main duties include setting up and

tearing down flooring, lighting, sound, musical

equipment, staging, and drapery for events such as

graduation ceremonies, concerts, and other events that

4/10 - 3/11 are held on the CSUSB campus.

Cashier, Parking Services @ CSU San Bernardino,

CA-Office duties consist of opening, maintaining, and

closing a change fund while selling parking permits,

taking payment for citations, answering phones, and

collecting, inputting, and filing documents with

sensitive information.

Disc Jockey, Guido Entertainment, Chino, CA-Responsible

for transporting, setting up, and tearing down audio

equipment, playing music, running karaoke, and handling

customer service without supervision.

Volunteer experience

7/03 - 8/03 Volunteer, Cal State San Bernardino, San Bernardino,

CA-Copied and shredded files, filing, data input,

office cleanup.

7/04 - 8/04 Volunteer, Cal State San Bernardino, San Bernardino,

CA-Copied and shredded files, filing, data input,

office cleanup.

5/05 - 2/07 Volunteer, Cal State San Bernardino, San Bernardino,

CA-Cart driver as needed.

Volunteer, AYSO (American Youth Soccer Organization),

8/04 - 8/05 Highland, CA-Board Member, Equipment Manager, Assistant

coach, referee, snack bar, field striping and upkeep.

Skills

Proficient in Microsoft Word, Excel, and Power Point

References

Grace Munyiri, 5500 University Parkway, San Bernardino,

CA 909-***-****

Luis Chabolla 5500 University Parkway, San Bernardino,

CA 909-***-****

Ashley Crosson, 1699 E. Washington Street, Grand

Terrace, CA 909-***-****

Contact this candidate