Customer Service Representative

Linda GIvens

**** ********* ** *****: 540-***-****

Roanoke, VA 24012 Cell: 540-***-****

***********@***.***

Professional Summary

Very motivated customer service representative with over 17 years of call center experience in a

very demanding fast paced environment.

Skill Highlights

Creative problem solving Fast learner with a wide range of practical

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Critical thinking skills

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Convincing sales strategies Enthusiastic developer of good relations

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Conflict resolution with clients

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Strong organizational skills Energetic work attitude

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Developed listening skills Telephone inquiries

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Courteous demeanor

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Work Experience

Verizon Communications October 1996 to July 2010

Residential Consultant

Roanoke, VA

Provided customer service answering customer inquiries, solving problems, and providing new

product information. Provided outstanding customer service experience to generate new customers

as well as retain current customers. Listened attentively to suggest packages that would save the

customer money as well as creating loyal customers. Directed calls to appropriate individuals and

departments. Guaranteed positive customer experiences and resolved all customer complaints.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Education and Training

University of Phoenix 2005

Marketing

Bachelors in Marketing

Phoenix online, AZ, USA

Virginia Western Community College 1982

Management

Associates in Management

Roanoke, VA, USA

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