Executive Manager
Resume:
Susan West
**** ******** ***, ****** ******, FL *3543
**********@*****.***
EXECUTIVE ASSISTANT_
Dependable professional with 20 years of experience in providing
effective and comprehensive support to high-profile CEO, including
company president. Ability to manage a fast-paced executive
office, including: keen verbal and written communication skills;
experience in scheduling a high volume of internal and external
meetings; excellent judgment, discretion, and initiative; accuracy
and attention to detail; ability to prioritize among a multitude of
tasks; and the ability to recall names and manage relationships.
Effectively builds working relationships at all levels within and
outside of company.
EXPERIENCE
COSI - Center of Science and Industry
columbus, oh
Senior Executive Assistant to the President
2010 - Present
> Make strategic decisions about involving key internal
players in external events, meetings, lectures, and other
activities. Communicate effectively with the Team at large
concerning Executive-level activities.
> Lead regular coordination and communication among the
Divisional Administrative Support Team for maximum
efficiency, effectiveness, and coverage.
> Coordinate with the Advancement Division on development and
nurturing individual and corporate donors, including:
prioritizing meeting schedules, documenting results of
President's meetings in Raisers Edge, and managing
correspondence and communications with donors.
> Coordinate all activities related to the COSI Board of
Trustees. Facilitate correspondence between the
institution and the Board, compile and format Board meeting
materials, and maintain Board records.
> Manage and maintain the calendar of the President & CEO,
scheduling a high volume of onsite and offsite meetings
with other busy internal and external executives, and
either accepting or delegating meeting requests based on
current institutional and Divisional priorities.
> Compose, proofread and/or edit correspondence, reports, and
other documents on behalf of the President & CEO.
> Provide office support to the President & CEO. Maintain
contact databases, office files, office supplies, financial
records, and reports; manage large volumes of mail, phone,
and email correspondence
> Prepare packets of meeting materials, specifically daily
prep materials, directions, etc., and maintain ticklers for
the President & CEO.
> Serve as a point person for the President & CEO's
information technology (IT) needs and technical procedures.
> Identify, initiate, and undertake projects to aid in
process improvement based on current institutional and
Divisional priorities.
> Be available and accessible to fulfill unexpected immediate
requests made by the President & CEO.
> Coordinate the President & CEO's external Guest information
with Guest Services; greet and escort Guests to and from
Guest Services; and provide refreshments or arrange
catering, if needed.
> Make travel arrangements for the President & CEO, when
needed, as back up to the Executive Assistant of
Administration & Finance.
> Serve as an example to other COSI Team Members and
Volunteers in matters of appearance, attitude, and
performance in a manner best serving COSI paid and
Volunteer Team Members and Guests.
Nationwide Financial, Wirehouse/Financial Institutions
columbus, oh
Executive Secretary to the President / Event Planner
2004 - 2009
> Manage the President's calendar, schedule all meetings with
total control of calendar, review all e-mails to determine
priority, follow up on general information inquires, and
ensuring executive has everything needed to work without
unnecessary interruption and is prepared for all
appointments on his calendar.
> Make travel arrangements including airfare, hotel, and
rental car accommodations. Coordinate outside commitments,
including industry conference registration, client visits,
dinners and marketing events.
> Coordinating and submitting expense reports, reviewing
expense reports for direct reports.
> Maintain confidential employee files, update HR Web
Application, and create monthly departmental organizational
charts.
> Monitor voice mail and ensure appropriate and timely
responses. Respond to routine matters directly and refer
appropriate issues to executive.
> Review executive's workload, assuming responsibility for
tasks within the knowledge and scope of administrative
authority. Prioritize tasks for the executive and call to
his attention critical or time-sensitive issues.
> Communicates regularly with clients and others using
telephone, fax, and email regarding status of management
issues and client relations. Some contacts may be with
high-level executives and managers of client firms.
Escalate issues as appropriate.
> Support 3 Divisional Vice Presidents, Five Regional
Relationship Vice Presidents, and 35 external wholesalers
across country.
> Coordinate monthly manager meetings, manage quarterly All
Associate Meetings, and compile the monthly Executive
Summary of Accomplishment.
Nationwide Financial, Service Relations
columbus, oh Executive Secretary to Assistant
Vice President
2002 - 2004
> Manage the Officer's calendar, schedule all meetings with
total control of calendar, review all e-mails to determine
priority, arrange/coordinate all travel, submit expense
reports, maintain confidential employee files, update HR
Web Application, and create monthly departmental
organizational charts and turnover reports.
> Support twelve Call Center Managers, coordinate the monthly
manager meeting, manage quarterly All Associate Meetings,
and compile the monthly Executive Summary of Accomplishment
for the Call Center.
> Maintain follow-up system for due dates of assignments,
record staff meeting minutes, compile action item list.
EDUCATION
Pursuing Organizational Leadership Degree at Franklin University
Minor in Marketing
Pursuing CMP designation
SKILLS
Microsoft Word, Excel, PowerPoint, Publisher, Lotus Notes, Event
Planning, Legato/Email Examiner, Outlook, CRM, Visio
Contact this candidate