Quality Assurance Software

Chivas Crawford

**** ****** ***** *******, ** ***34 *******@*******.*** 678-***-****

Technical analyst with over ten years of experience in Information

Technology, healthcare, pharmaceutical and automotive industries.

SUMMARY OF QUALIFICATIONS

o Experience with business processes and software development life cycle

which include testing and implementation.

o Over 10 years of hands on technical experience with various software

and hardware.

o Familiarity with compliance standards for HIPPA (Kaiser Permanente).

o Experience with cost reduction and productivity increase for client

projects.

o Strong and professional work ethic, time conscience, team and group

oriented, advanced learner, meticulous, outstanding written and verbal

communications, and dynamic technical aptitude.

TECHNICAL SKILLS,TRAINING & CERTIFICATIONS:

Databases: MS Access, SQL

Platforms: Windows 98,2000, XP, Vista, 7, MS DOS

Industry Standards: HIPPA

Software Tools/GUI: MS Word, Excel, PowerPoint, Project,

Crystal Reports, CRM, Active Directory,

Epic Health Connect (Cadence, Resolute,

Ambulatory, Tapestry, and Radiant)

Programming Languages: Java, HTML

PROFESSIONAL EXPERIENCE:

Auto Auction Services Corporation, Atlanta, 2007-Present

GA

Software Account Manager for a web-based inventory management provider for

hundreds of auctions and financial institutions across the US and Canada.

Duties included initiation and creation of scope for software integration

with clients and monitoring and controlling for scope verification.

o Liaise with clients via Cisco Webex to help create project scope and

develop project plan.

o Troubleshoot electronic data interchange failures by analyzing raw

data that is transmitted via FTP.

o Consult Java developers to resolve glitches within company web-based

applications.

o Perform quality assurance for web-based software for user centric

design.

o Query SQL; condition searches, sorting, null searches, and sub-

queries.

Kaiser Permanente, Atlanta, GA 2004-2007

Application Support Specialist for a major healthcare organization that

provides various health services with over 100,000 employees. Duties

included troubleshooting software glitches for third party and proprietary

software and provide quality assurance.

o Used Remedy Change Management to record and escalate incident tickets

accordingly.

o Trained & familiarized users with MS Office Suites, Windows 2000 &

Windows XP.

o Trained, configured, and troubleshot Epic Health Connect (Ambulatory,

Cadence, etc.) - familiarity with workflow analysis.

EDUCATION:

B.S., Southern Polytechnic State University, Marietta, GA

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