Customer Service Manager

Location:

Posted:

June 15, 2011

Leila E. Emeric

*.********@*******.***

OBJECTIVE

Seeking a position in the capacity of Office Support Assistant

SKILLS

. Diversified experience in the areas of clerical support, customer service

and retail management

. Proficient with all Office equipment and procedures

. Willing and capable of learning new things

EXPERIENCE

Secretary 01/07 - 10/10

Better Than Coach Travel, Brooklyn, NY

. Opened and closed the office

. Utilized Sabre travel software computer program, MS Word, Excel and

Outlook

. Interacted with clients and obtained the necessary travel and billing

information, quoted prices, and secured authorizations

File Room Clerk, Personnel Unit 02/06 - 12/06

Department of Education, Brooklyn, NY

. Handled confidential files and placed in alphabetical order

. Located and pulled files when needed and photocopied files as requested

. Created files for new personnel as needed and updated and maintained file

room log out sheet

Office Associate 09/01 - 06/05

DPPR, Inc., Brooklyn, NY

. Scheduled appointments and disseminated information to callers

. Took dictation and relieved officials of clerical work and minor

administrative business details

. Interacted with customers, obtained the necessary contact and billing

information and secured authorizations

. Utilized the following Auto Repair computer software programs: AllData,

Shopkey Service Writer and Shopkey Estimating

Assistant Manager 05/98 - 06/01

A & R Videos, Brooklyn, NY

. Opened and closed the store

. Trained and supervised two employees

. Interacted with customers and obtained the necessary contact and billing

information

EDUCATION

John Jay High School, Brooklyn, NY Graduated 1996