Customer Service Quality Assurance

Jamie E. Holmes

626-***-****

Professional Experience:

Comfort Keepers Dec 2009 - Present

In-home Care Giver

Duties Included: Assisting the elderly and disabled with household chores,

bills, errands, meals, and personal hygiene.

David N. Shultz Property Management July 2007 - Present

Resident Manager

Duties Included: Collecting rents, serving notices, calling in work orders,

supervising vendors, showing apartments, renting/pre-renting apartments,

landscape maintenance, tenant/manager/office/owner relations.

Currie Medical Specialties (Apple One) Sept 2008 - Aug 2009

Quality Assurance Assistant

Duties Included: Filing, researching, proofing and editing.

Executive Assistant to the President/CEO

Duties Included: Contract managing, bid preparation, vendor bid preparation

and submission, managing e-mails and personal appointments for the

President, research, managing and calculating rebates, compiling reports,

taking dictation, extensive Excel formatting, filing, proofing and editing.

HVAC Performance Products, Inc. (Apple One) Sept 2007 - Sept 2008

General Office Assistant

Duties Included: Customer service, answering billing/shipping/product

questions, creating/printing/copying custom product brochures and mailers,

writing new-hire guide, creating information packets, editing and printing

catalog, follow-up sales, running credit cards, mailing invoices/receipts,

answering phones, data entry, inputting warranty information, inputting

freights, printing shipping tags, filing, cataloging vendors, preparing

conference room, creating "welcome bags" for conference guests, cleaning up

after conferences, inventory products and supplies.

PPG Aerospace (Manpower) Jun 2007 - Aug 2007

HR Assistant-Temporary assignment

Duties Included: Filing, archiving, organizing filing system, and creating

new hire packages.

Education:

Whatcom Community College

AAS/Transfer Degree

Grand Canyon University

Bachelor's English Literature--In Progress

Skills:

Types 70 wpm + 10-key. Proficient on a PC or Mac, MS Word, Excel, Outlook,

Publisher, PowerPoint, Photoshop, Illustrator, The Gimp 2.0, and

Dreamweaver.

Volunteer Experience:

St. Joseph Hospital, Physical and Occupational Therapy (Logged over 200

hours)

Publications:

Ice World: Selected Works/Editor

Moon Flowers /Author

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