Customer Service Management

Shane M. Potter

***** * ******** ** *******, CA. 310-***-**** ***********@*******.***

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OBJECTIVE:

Highly motivated individual looking to obtain an entry level operations or

customer service position in a progressive organization

where I can add value to that organization and utilize my previous work

experience.

EDUCATION:

2004 B.S. Business Administration National American University, Denver,

CO GPA 3.89

PROFESSIONAL SUMMARY

. Several years of work experience by means of strong customer service

and communication skills.

. Motivated, enthusiastic, focused and dedicated working individually

and as part of a team.

. Proven ability to prioritize and complete multiple tasks and follow

through to achieve project goals.

. Proficient in MS Word, Excel, Power Point, Outlook, Typing 60+ wpm,

Data Entry and 10-key by touch

EXPERIENCE:

Sept 2007- Current

DHL Global Mail, Carson, CA

Operations, Production, Customer Service lead.

Assisting management in the leadership of multi shift package processing

and shipping facility for West Coast and International customers. Working

in operations department to ensure on time delivery and customer

satisfaction by improving efficiency. Quality, customer service duties to

ensure on time delivery of packages and parcels along with working with

Operations team.

. Assisting management with leadership for package processing facility

for domestic and international shipments.

. Customer service, vendor relationship lead in dealing with terminals

largest customers by phone, email and personal one on one

communication.

May 2005- Sept 2007

ADVO, INC. Aurora, CO

Transportation, Production, Customer Service associate.

Key member of the transportation and production staff for direct mail

marketing/distribution fulfillment facility. Assisting management of

overall facility performance with completion of weekly reports of

production, quality, customer satisfaction reports and documentation of

process improvements for the terminal.

. Customer service duties helping schedule delivery times with customers

and the USPS as well as working with outside vendors on delivery times

along with day to day documentation and reporting of inventory,

materials and transportation schedules.

Nov 2002- Nov 2004

EchoStar Communications Corp. Englewood, CO

Inventory Operations, Distribution associate

Customer service, operations associate for high volume service repair

warehouse for large satellite communications corporation. Team member

providing administrative support to outbound shipping and inventory

departments with over 900 SKUs and $20 million dollars of assets.

. Documentation admin of inventory service area helping improve cycle

count accuracy by 45% in one year. Assisting management of day to day

warehouse transactions and production operations along with data entry

of all receiving transactions and incoming materials.

. Coordination of global supply chain team, warehouse and project

management groups to improve shipments of satellite accessories to the

company's manufacturing facilities both domestically and

internationally.

Contact this candidate