Customer Service Manager

Nancy K. Waddell

Skills: Demonstrate Initiative and very proactive. Able to work

successfully in both an unsupervised or supervised environment as well as

in an independent and/or team environment. Possess excellent written,

communication, and organizational skills. Skills also include word

processing, filing, multiple phone line operation, alphabetizing, data

entry, printer/fax/scan operation, as well as knowledge of Microsoft: Word,

Excel, File Maker Pro, Windows, Outlook, and QuickBooks, Email and Internet

research.

PROFESSIONAL EXPERIENCE

Glass Instruments, Inc.

Pasadena, CA

Office Manager

07/07-present

. Executive Assistant to President and Chief Financial Officer.

. Human Resources: establishing office, personnel policies

and procedures. Managing Workers Compensation claims,

general liability and health insurances.

. Payroll.

. Account reconciliation: receivable and payable.

. Administrative Services: Managing travel arrangements, planning

meetings,

Receptionist, mail processing, coordinating, office functions.

. Overseeing facilities, equipment and office supplies.

. Information Technology Management.

. Shipping packages domestically and internationally using

UPS,

FedEx, Senderex Air/Sea.

. Heavy interface with clients and the public.

Pasadena Humane Society and SPCA

Pasadena CA

Office Staff

07/04 - 07/07

. Administrative and Clerical paperwork.

. Heavy interface with the public.

. Handled an extremely busy and multi-lined phone with ease.

. Handling both domestic and wild animals.

. Daily reconciliation.

. Retail in pet store.

Cost Plus World Market

Glendale, CA

Sales Associate

03/04 - 07/04

. Beverage department assistant.

. Customer service.

. Inventory and stocking.

mPRm Public Relations, LLC

Los Angeles, CA

Front Desk Receptionist

07/00 - 01/04

. Assistant to Office Manager in daily objectives to meet the

office needs.

. Answering a multi-lined phone system and screening calls for

Presidents, VP's, and Account Executives.

. Receiving, sending, and signing for confidential documents

through various couriers.

. Daily use of Microsoft Word, Outlook and inputting data

entry

using File Maker Pro and Excel.

. Heavy interface with clients.

. Indirect supervision of company interns (film, general

entertainment,

new media, and technology).

Education:

B.A. Degree - Psychology

Northridge, CA

California State University, Northridge

A.S. Communications

Pasadena, CA

Pasadena City College

404 Elmwood Dr.

Pasadena, CA 91105

Ph: 818-***-****

**********@*****.***

Contact this candidate