High School Customer Service

ELIZABETH HERNANDEZ

***** ********* ***

Valencia, ca 91354

661-***-****

OBJECTIVE

Administrative or Clerical position utilizing my work experience and

skills.

SUMMARY OF QUALIFICATION

. Knowledgeable in the area of basic office skills, answering phones

and filing.

. Strong communication skills, both written and verbally. A self-

starter with high energy and a strong sense of dedication.

Attention to Detail, computer savy and very organized.

. Fast learner, bilingual, positive attitude, sense of humor when

needed, responsible and team player. Proficient in Word, excel, and

wIntegrate.

EDUCATION

. College of the Canyon

Valencia

. High School graduate. Verdugo Hills High School

Sunland/Tujunga

EMPLOYMENT HISTORY

. Consolidated Fabricators Corp.

Sales Assistant/Receptionist

Feb/11 - Present

Updates managers by consolidating, analyzing, and forwarding

daily action summaries.

Maintains customer database by inputting customer profile and

updates; preparing and

distributing monthly reports. Prepares sales presentations by

compiling data; developing

presentation formats and materials. Runs system diagnostics and

reviews system data periodically to ensure data

integrity. Process Customer Credit cards and notify's Credit Man.

. Advanced Bionics, Sylmar CA

Quality Technician Nov/07 - Jul/10

Failure Analysis of field returns products. Visual Inspection,

Mechanical Inspection and electrical test. Data Entry in Access

Database and NetRegulus. Complaint classification.

Record Retention Specialist Dec/06 -

Oct/07

Index and store documents. Scanning of hard copy records,

including document preparation for scanning, QC and validation.

Perform record searches of both electronic and hard copy records.

. MEND (Meet Each Need with Dignity), Pacoima CA July / 04

- Sept / 04

General Clerk

Customer Service interface to internal employees and external

customers. Organize events for low income schools. Familiar with

Microsoft Office, filing, use of fax and copy machine.

SIGNIFICANT ACCOMPLISHMENT

. Participant in Academic Decathlon

Jan / 04

. Member of YPC (Youth for Positive Change) at Verdugo High School

Jan/05

. Soccer player in the varsity team at Verdugo High School

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