Project Manager Assistant

Ti-Jay S. Erikson

**** ****** *** ***** ** *****

347-***-****. ********@*******.***

Summary of Experience:

. IT Professional with experience in End User/Desktop Support on MS

Windows XP, MS Windows 2000, MS Office 2000/2003 and MS Outlook E-Mail

Client 2000/2003

. Provided executive level support for Managing Directors, Executive

Directors and Vice Presidents at Morgan Stanley

. Provided executive support and validation for all Summer Associates

and Analysts Project

. Reconciled resource information from vendor with corporate database

. Installed proprietary applications, configure and troubleshoot

handheld devices

. Generated and provided monthly reports to Corporate IT Finance

. Coordinated various support groups during high severity outages for

optimal resolution timeliness and root cause analysis

. Created and maintained overall database reliability and integrity

EXPERIENCE

Millenium Partners, LP New York 09/2008-4/2011

Excu-Search Group- IT Support Analyst

. Assist Project Managers in the end to end process for destination

moves and hardware/software upgrades

. Resolve hardware break-fix issues, network connectivity and

application related questions for third party products

. Procurement, tracking and delivery of software licenses, hardware and

office supplies

. Improving customers' ability to leverage technology to support the

business

. Deployment of new technology releases, performing new PC

installations, troubleshooting, and software

repair

. Data Center Management-cabling new hatches, changing vlans and speed

. Imaging, installing and troubleshooting Clear Cubes, HP Thin Clients

and Workstations

. Imaging HP Blades through HP Onboard Administrator and deploying to

new users

WARNER MUSIC GROUP, New York 12/2007-8/2008

Infinity Consulting Solutions, Inc-IT Desktop Support

. Deployment and configuration of new Intel-based Workstations / Laptops

& Network Printers with customized settings based on departmental

requirements

. Execution of test scripts to validate application functionality in

business environment

. Resolving / Updating BlackBerry / Smartphones with appropriate patches

& configured synchronization with Local Exchange Server and

Telecommunication Carrier and Exchange 2000 / 2003 Server

. Resolved general access control issues, group policy / permission via

Active Directory - Windows 2000 / Windows 2003 server and ACL

permission via user account Windows Workstation profile

MORGAN STANLEY, New York

3/2006-4/2007

Tiger Information Systems-IBD IT/GCM Executive Support

. Responsible for procuring, tracking, and delivery of all IBD IT/GCM

specified PC's, Laptops, Blackberrys, Software licenses and office

supplies through Ariba iBuySmart

. Responsible for setting up pc, applications and blackberrys for Summer

Analysts and Associates Program

. Running and analyzing purchase reports for managers

. Worked with IT Finance in Payroll Deduction Reconciliation for GPRS

Devices

. Coordinated with counterparts in Europe and Asia to improve business

processes

. Coordinated with Level 3 Support groups to provide end user support

through issue investigation and resolution

. Resolved / Updated BlackBerry / Smartphones with appropriate patches &

configured synchronization with Local Exchange Server and

Telecommunication Carrier and Exchange 2000 / 2003 Server

. Executed test scripts to validate application functionality in

business environment

STERLING ELECTRONICS CORP, New York

7/2005 - 3/2006

IT Support/Marketing

. Developed plans and programs to support effective and efficient

service objectives

. Responsible for creating internal and external communications

. Created and maintained overall database reliability and integrity

. Evaluated and selected outside firms and vendors

. Performed work station and system upgrades as well as installing

business application

. Performed database backups and restores, and recover from any database

system failures

HEARTSHARE HUMAN SERVICES OF NEW YORK, New York,

3/2003- 7/2005

Program Assistant

. Provided support for a manager and two assistant managers

. Prepared detailed financial analysis of personal allowance

. Liaised between state representatives, vendors, and service providers

. Involvement in special projects as needed

. Scheduled meetings, phone coverage, travel arrangements, and expense

reimbursements

VBC INTERNATIONAL, New York

7/2002- 3/2003

Administrator

. Analyzed proposed budgetary plans, project valuation and

prioritization

. Management of information systems and of new startup projects

. Prepared annual financial management presentations at annual

conference

. PC setup, hardware and software configuration, backup and recovery

. Assist consultants with time management activities including planning

and scheduling meetings and making complex travel arrangements

CLARKSON UNIVERSITY- HEOP Program, New York

5/2002-12/2004

Recruiter

. Coordinated and implemented Pre-Freshmen Summer Transition Program

. Traveled within New State to implement strategic recruitment plan

. Set up information booth and presentations at fairs

. Created and managed classified student database

CORNING INC, Canton, New York

1/2001-12/2001

IT Resource Intern

. Project Manager for installation of fifty (50) fiber optic nodes to

expanded plant section

. Contacted and selected contractors for fiber optic project

. Worked on team involved in Windows NT migration to Windows 2000

. Liaised with IT staff in creating Base Image for migration process

. Developed procedure for Workstation migration (using migration tools)

REU-CHINA Research Program, Dalian University of Technology, China

5/2000-8/2000

Study Abroad Research Assistant

. Conducted Research on In-situ Ice Data Collection in Liaodong Bay,

China.

. Worked with Chinese Professors to collect data during interaction of

ice and offshore structures

. Used computer networks to interpret interactions between ice and

offshore structures

. Performed data analysis using statistical software package.

Computer Skills:

Applications: Microsoft Office (Excel, Word, PowerPoint, Access), Lotus

Notes, WordPerfect Office (Corel Presentations10, Quattro Pro) Visual

Basic, Oracle Sqlplus (Database Administration), Oracle WebDB (Database

Systems), Adobe Photoshop, Dreamweaver, Premiere, Ariba iBuySmart, Falcon

Ticketing System, BMC Remedy Ticketing System

OS Environments: Windows (XP, 2000, 98, NT, ME), Linux, Macintosh, Apache

Web Server

Networking: Novell Administration, Windows NT Network Administrator, LAN,

WAN, Ws-Ftp95

EDUCATION

CLARKSON UNIVERSITY, Potsdam, NY

May 2002

Bachelor of Science, Management Information System

. Vice-President and Founding Member of Multicultural Students Union

ADDITIONAL INFORMATION

. Avid outdoor enthusiast; enjoy sports particularly soccer, baseball and

basketball

. Traveled extensively through Europe, Asia, Africa and North America

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