Sales Customer Service

L IANE M. VANNAN

*** ******** ***** *** * radenton, FL 34212

941-***-**** Home, 941-***-**** Cell r ******@*******.***

AD M I N ISTRAT I V E/HR PROFESSIONAL

Benefits~Payroll~Worker’s Compensation~Unemployment~HRIS~Recruitment~Training

Experience in human resources managing functional areas including compensation, benefits

administration, performance management, recruitment, labor relations, & unemployment claims.

K nowledge of worker’s compensation claim process and regulations. Accurate & efficient maintenance of

employee records utilizing ADP payroll and HRIS management software. Management of hi ring process,

on-boarding, and employee mentoring/training at various levels throughout an organization.

P ROFESSIONAL EXPER I E NCE

JCI, JONES CHEM ICALS, INC., Sarasota, FL 2008-2011

Corporate H uman Resources Coordinator

Provided direct daily support to Vice President of Human Resources regarding all HR functions

companywide for 11 branches nationally and 250 employees. Maintained all employee files for current,

new, and terminated employees, both hard copies and HRIS maintenance. Worked closely with VP of Risk

M anagement, participating in the management of worker’s compensation claims. Drafted and submit ted

responses on claims and appeals for unemployment and worker’s compensation claims on company’s

behalf. Processed employment verifications for current and past employees. Designated as participating

company representative for all Unemployment Benefit Hearings.

Retained compliance of all federal and state employment regulations

companywide.

Assisted regularly with processing company payroll utilizing ADP software.

Worked directly with staffing representatives and internet employment agencies on

employee recruitment efforts for both exempt/non-exempt positions.

Responsible for ALL Benefits Management companywide: Enrollments/Terminations/

A nnual Renewals/Status Changes/Compliance Reporting/Payroll Adjustments.

Temporary Self-Elected Withdrawal from Professional Workforce to have and raise family. 2002-

2007

ACCEL, INC., Lewis Center, OH 1999-2001

Senior H uman Resources Manager

Developed and implemented personnel policies on benefits and payroll for 200 employees for contract

packaging manufacturer. Administered and managed employee files. Oversaw hi ring, t raining, and

o rientation of new hires. Organized employee meetings and functions. Communicated with company

a ttorneys and consultants on compensation and legal claims. Documented employee disciplinary actions.

D rafted an updated personnel and company policy handbook, dist ributed to

a ll employees and utilized companywide .

Developed relationships with staffing agencies during peak production times

to hire employees, as needed, and maintain full production output.

CACHE, Columbus, OH 1999

Store Manager

Managed retail store operations including customer service issues, inventory, and opening/closing

p rocedures. H i red, t rained, and scheduled employees. Developed daily and monthly sales goals. Created

employee t raining and incentive programs.

Actively recruited candidates to fill key positions through job fairs and

networking events; achieved full staff to help maintain and increase sales.

VICTORIA’S SECRET, Akron & Columbus, OH 1994-1999

Management T rainee, P roduct Specialist, and Sales Associate

Managed store operations including employee schedules, inventory, and sales data. Trained sales

associates. Communicated incentive plans and employee sales goals.

Participated in the development of t raining video for sales associates, utilized

companywide. Increased customer satisfaction ratings and consistently met

sales goals.

ED UCAT ION AND VOLU N T EER EXPER I E NCE

B.S. I N RETAIL MERCHANDISING, M INOR I N BUSINESS MARKETING

Ohio University, Athens, OH

Completed coursework towards M.A. in Clothing/Textiles/Interior Design

Awarded 2 year Graduate Assistantship

University of Akron, Akron, OH

Graduate Student Advisor SFA (undergraduate professional club)– Coordinated Fundraisers,

Special Events, Field Study T rips, Student Advisement

Member of SHRM (Society for Human Resource Management) 2008 & 2009

Current volunteer for American Heart Association and McNeal Elementary School Enrichment

C lub Program

Previous volunteer involvement in annual “Key to the Cure” and Cystic Fibrosis Foundation

events

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