Customer Service Technician

Anthony Chiaramonte

*** *** ** # * ********, NY *1236, Home 347-***-****

***********@*****.***

Job Target To secure a position in Networking or Desktop support that

will provide an

Opportunity to grow

technically in a Professional Environment

Employment Sr. Technology Specialist

January 1995 to 2010

Ernst & Young, LLP, New York, NY -

Support Windows XP & Win7

environment for over 5000 users

Win NT4,Win 2000, WIN XP, Win7 &

2003 Server and Desktop Installations and

Administration

Administration of NT & Active

Directory Domains,Permissions and Users

Rollout of scripted laptop and

desktop imaging to platform upgrades

Setup and Installation of IP

Printing Infrastructure, DHCP and Static

Senior Desktop lead Technician

Administration of daily service

call tickets

Blackberry configuration and

maintenance

Certified new hire trainer for

the firm teaching the firm's technology

Setup of Remote site engagements

Webcast initiation and support

Upgrade of NDS and NICI

Implementation of Active

Directory Services

Windows AD Administrator

Tape backup administration

Lotus notes 4x, 5x 6x and 8x installation and support

Administration of Fast tax software system and connectivity

Project Management of Network (local office)

Installation and maintenance of

IP Printer configurations

HP Certified LaserJet Printers repair

Dell certified pc repair

Asset management of inventory

Various desktop technologies

Rotate on firm's Helpdesk shift

Primary Tech for Ernst & Young,

LLP Tax Technologies

Go-Systems tax administration

PC/Lan Technician March 1990 to January

1995

Smith Barney, Brooklyn, NY -

Desktop support of main frame

console (MVS system)

Win 3x desktop support

Repair of 40 high speed printers

Lead Technician

June 1984 to January 1990

Copley-Colony Cablevision, Wilmington, CA

Responsible for the operation and

maintenance of Fiber backbone and main Trunk lines

Responsible for Maintaining

Central Signal Processing Site

Installation of Multi Satellite

receiving systems

Implementation of Pay Per View

events

Supervised and assigned daily service routes to 15 technicians

Service Technician January 1980 to

May 1984

Group W Cable, Los Angeles, CA

Daily customer service route

On -call rotation

Projects ERNST & YOUNG LLP

June-July 2000

Upgrade and Migrate 125 Netware 4.11

servers to

Netware 5.0. Part of engineering

team .New york

Metro area including NJ and Conn.

ERNST & YOUNG LLP

Oct-Nov 1997

Upgrade and migrate 110 Netware

3.12 servers to

Netware 4.11. Part of engineering

team New york

Metro area including NJ and Conn.

WABC/WPLJ RADIO (CAP CITIES)

Aug-Sept 1996

Design, Installation and

Configuration of new Network

Infrastructure(100mps)

Mixed platform of 10 Netware 4.1

server and 5 Windows NT servers

Education Certificate, Cisco CCNA December 2000

Keystone Learning Systems, New York, NY. Cisco CCNA

Certification course

Certificate, Novell 5x CNE Training May

2000

Ernst &Young, LLP, New York, NY

Certificate, Win 2000 Professional and Server

July 2000

Administration

Ernst & Young, LLP, New York, NY

Certificate, Novell 4.11 CNE Training September 1997

Westcon, New York,NY

Certificate, [ Major ] May 1995

Hewlett-Pcakard, New York, NY. Laserjet Printer Training

Certificate, Novell 3x CNE Training May

1993

Netcom, New York, NY

Certificate, PC/LAN Training February 1990

Netcom, New York, NY

Associate, Electronics Engineering, Minor: Computers

January 1980

DeVry Tech

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