Customer Service Quality Assurance

Location:

Posted:

June 11, 2011

BRIAN SILVERSTEIN

**** ******** ****** ? Staten Island, New York 10309

917-***-**** ? *****.*.***********@*****.***

A highly organized and detailed-oriented professional. An excellent multi-

tasker who has the ability to work independently as well as part of a team.

CHELSEA LIGHTING, New York, New York

Data Analyst, May 2010-April 2011

Managed companies database

Oversaw job budgets and prepared contracts

Recommended maintenance enhancements to data processes to

improve

accuracy of all databases

Analyzed bill of materials for future and on-going

construction projects

COMSCORE MEDIA METRIX, New York, New York

Data Marketing Analyst, February 2008-April 2010

Managed internal products and maintained databases

Acted as a liaison with the client service team

Provided insight on data to clients

Performed Quality Assurance checks

Oversaw monthly production cycles for Ad Metrix product

ENTERPRISE, Staten Island, New York

Management Customer Service, October 2007-January 2008

Worked as a customer service representative

Responsible for underwriting procedures and sourcing guidelines

Opened and closed client contracts

Sold rental care contracts and protection plans

Entrusted with complex customer service issues

HOFSTRA UNIVERSITY, Hempstead, New York

Athletic Marketing Internship, Fall 2005-Spring 2007

Performed as a key member of the marketing staff

Obtained promotional contracts and created marketing plans

Worked to retained season ticket holders

Organized and managed youth clinics

Acted as a liaison with Hofstra Athletics and their corporate