Manager Case
Resume:
Patricia Ruocco
Danvers, MA *****
Tel: 978-***-****
Email: **********@*******.***
Professional Experience
North Shore Elder Services
Danvers, MA
Benefit Specialist
* Set up appointments with referred clients in their homes.
* Using a laptop and client's financial information, run benefits program
to
determine what assistance client qualifies for.
* Work with client to fill out all necessary forms, gather documentation,
assemble all documents to either mail or deliver to case manager.
U. S. Census Bureau
3/09-5/09
1 Beacon St.
Boston, MA
Lister
* Performed field work, which involved canvassing, listing, and
interviewing.
* Located and listed all housing units in each assigned area and recorded
data on a handheld computer.
* Interviewed occupants when needed to collect the necessary information.
Danvers School System
9/07-6/08
64 Cabot Rd.
Danvers, MA
Teacher Aide
* Worked one on one with six year old handicapped boy. Assisted him
getting in and out of chair and walker. Also helped him with activities
requiring fine motor skills.
* Supervised and assisted other K/1 children in class as needed.
Internal Revenue Service
3/07-6/07
Milk St.
Methuen, MA
Records Management Clerk
* Maintained tax return files and related documentation.
* Sorted, batched, and filed tax returns and other documents.
* Pulled requested tax returns for inquiries and audits.
Patricia Ruocco
Page 2
Internal Revenue Service
2/06-3/06
310 Lowell St.
1/05-6/05
Andover, MA
Tax Examiner
* Investigated and corrected errors on 1040, 1040A, and 1040EZ tax forms.
All work was done online using detailed documentation, computer images
of
tax statements containing error codes, and the original paper tax
forms.
PFPC Global Fund Services
2000-2003
66 Broadway
Lynnfield, MA
Senior Applications Analyst/Programmer
* Developed, maintained, and upgraded complex mainframe programs for a
variety of mutual fund clients for generating checks, daily
confirmations,
periodic statements, and CD-ROM output.
* Worked closely with business partners and operations department to
design
and implement statement changes that met both client and PFPC
standards.
FleetBoston (formerly BankBoston)
1995-2000
100 Federal St.
Boston, MA
Senior Systems Analyst
* Using COBOL and CSF software, developed and supported a variety of
bank projects including retail checking account statements, commercial
banking statements, check image statements, and many enhancements
required by mergers.
* Supervised a team of programmers who evaluated and made recommendations
to streamline our nightly batch update runs.
Contact this candidate