Customer Service Sales
Resume:
LINDA PHILLIPS
**** *. *********** **. #****, Phoenix, az 85023
*.********@***.***
SUMMARY
. Experienced executive assistant with 15+ years working in a variety of
industries.
. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, database
management, internet research.
. Excellent organizational, communication and customer service skills.
. Able to interact with management and co-workers as well as outside
customers/vendors.
. Flexible, a real team player and able to work well on my own.
. Played a key role in coordinating and running an executive planning
meeting resulting in bonus.
. Awarded VIP Award for excellence, keeping company's vision of team work
and customer service while improving and streamlining promotional
funding program.
PROFESSIONAL EXPERIENCE
TEMPORARY ASSIGNMENTS, Phoenix, AZ
ALL ABOUT PEOPLE/AEROTEK/ACCENT/RENAISSANCE February 2009 - Present
Administrative Assistant - AWEE, Government Liquidators, McKesson
. Operator, contract administrations, data entry, database management,
updates client information, and filing.
TROON GOLF, LLC, Phoenix, AZ June 2005 - December 2008
Executive Assistant to Senior Operations Team
. Prepared business development presentations for perspective clients.
. Proofread and corrected documents for executives to send to clients.
. Completed, audited and tracked expense reports for executives and
reconciled AMEX statements
. Working with database, ran statistics for property usage and vendor
rebates, updated Food Revenue & COS Analysis
Report.
. Set up/prepared for meetings and yearly conference trade show.
. Ordered office supplies for corporate office and reconciled/approved
invoices.
. Handled mail for executives and phone support for front desk
receptionist.
MERCER HUMAN RESOURCE CONSULTING, Phoenix, AZ January 2004 - December
2004
Administrative Assistant to Commercial Consulting Group
. Prepared and peer reviewed RFP's and client presentations for commercial
consulting group.
. Invoiced clients, completed expense reports, arranged travel, and
maintained calendars.
TEMPORARY ASSIGNMENTS, Phoenix, AZ December 2002 - January 2004
ALL ABOUT PEOPLE - PETSMART CHARITIES
Administrative Assistant
. Data entry, filing, supported finance
URBAN REALTY PARTNERS
Research Assistant
. Researched U.S. transportation systems through internet sites so that
developer could gain an understanding of the economics of the U.S. to
determine potential industrial development opportunities.
HEINZ NORTH AMERICA
Administrative/ Sales Assistant
. Coordinated and implemented daily operational procedures including
correspondence, agenda preparation, scheduling, calendars, interviews,
and travel itineraries.
. Accurately completed sales contracts, prepared sales presentations and
marketing materials.
. Maintained attendance records for western region sales personnel and
submitted to corporate payroll.
LINDA PHILLIPS -2-
WORLDATWORK, Scottsdale, AZ
May 2000 - September 2002
Administrative Assistant to Director of Finance
. Prepared Audit & Finance Committee books, audited expense reports,
administrator for corporate credit cards, and maintained travel policies.
. Set up meetings.
. Managed international conference budget/expenses and approved invoices
for A/P.
. Assisted accounting with accounts payable, collections, lockbox, and
special projects.
PHELPS DODGE SALES COMPANY, Phoenix, AZ October 1998 - May 2000
Executive Assistant to Sr. Vice President and Assisted Transportation
Department
. Assisted Sr. V.P. on a daily basis through agenda preparation, scheduled
interviews, maintained calendar, travel, screened phone calls and e-
mails, handled confidential information, and special projects.
. Gathered information from sales offices and prepared regional forecast
rod sales by customer.
. Recorded minutes of sales meetings.
THE DIAL CORPORATION, Phoenix, AZ April 1990 - January 1997
Sales Coordinator
. Responsible for the effective communication and distribution of
promotional funding programs in excess of $30 million annually.
. Set up and maintained all trade allowances by product, by cases for each
sales region.
. Captured and distributed minutes from monthly sales meeting.
. Initiated, researched, developed, and presented special promotional
funding procedures to customer service for continuous replenishment
customers. Recommendations were accepted and executed. Minimized
customer complaints.
. Coordinated and executed customer display premium program. Included the
design of brochure and order form, selection and ordering of premiums,
and recap of program cost and sales.
. Served as point-person on cross-functional team to research and
streamline the distribution process of trade funding documentation.
EDUCATION
Glendale Community College
University of Arizona
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