Customer Service Quality Assurance

Location:

Oceanside, CA, 92057

Posted:

February 04, 2011

Contact this candidate

Resume:

Suzanne A. Hanna

**** *** ***** **. ***. #***

Oceanside, CA 92057

Home # 760-***-****

Cell # 760-***-****

**************@*****.***

JOB OBJECTIVE:

It would be a privilege to obtain the full-time Office/Clerical position within your

company.

WORK EXPERIENCE

Health Fusion, Solana Beach, Billing and Administration Internship 03/10-04/10

• Customer service, created excel spreadsheets, filled out insurance forms, and was trained in

Health Fusion’s unique medical clearinghouse software program

• Interned with company for over 6 weeks

• Received positive exit evaluation and excellent comments from site manager

Digital Graphics Advantage/AT&T-Anaheim, CA 04/87-07/09

• Experience in a fast-paced, detail-oriented corporate office environment

• Multi-tasking; quality assurance, data entry, managed complex filing system for over 5,000

clients

• Proofread analyses for spelling, grammar, and ascertained specs and standards with a goal

of 100 percent accuracy

• Trained managers and co-workers on various software applications using AT&T’s software

including: MIP, ACE and CIBS

AREAS OF STRENGTH

• Excellent professional rapport with strong written and verbal skills

• Extremely dependable, loyal, dedicated, self motivated, team player

• Dedicated to providing quality service to customers/clients with a smile and respect

• Exceptional organizational and multi-tasking capabilities

• Perform duties and assignments at a very high level

• Very compassionate, empathetic and gentle personality

• Always willing to take on additional responsibilities

SKILLS

Exceptional computer skills including Microsoft Office 2007, data entry, type 55-65 wpm,

filing systems (alpha/numeric), ten-key by touch/sight, customer service, operate business

machines (fax, copier, scanner, printer, telephone), great love for the elderly and animlals

EDUCATION

Vista Adult School Health Academy-Medical Billing/Coding Program 2009-2010

CERTIFICATIONS

N.C.C.T Certified-Medical Insurance Billing/Coding Specialist (November 1, 2010);

Microsoft Office 2007; Medical Terminology; Medical Front Office; Medical Insurance