Customer Service Construction

Michael Branch

** ***** ******* ******

Hampton, Virginia 23669

Mobile :757-***-**** Home :757-***-****

*********@*****.***

Motivated and focused IT professional with formal training and educational

preparation coupled with on-the-job experience in Computer Networking

Systems. Adept problem solver recognized for technical troubleshooting

prowess. Team player seeking to make a positive contribution to a growing

organization.

Education

ITT Technical Institute, Norfolk, VA 2008 - 2010

Associate Degree in Applied Science, Computer Networking Systems, GPA:

3.9/4.0

National Technical Honor Society member

IT Club member

ECPI College of Technology, Newport News, VA 2010 - Present

Associate Degree in Applied Science, Network Security, GPA: 4.0

Technical Competencies

Windows Server Platform Windows OS- XP, Vista, Windows7, Mac

Visual Basics

Linux/Unix Network Security

Python Active Directory

Microsoft Office Raptor

Network Design Network Devices

C/C+ Cabling Cisco Routing

Subnetting

Experience

Canon CITS, Chesapeake, VA

2010 - Present

Technical Support Representative

Troubleshoot Technical issues on a Wireless or Wired LAN for printer

installation.

Maintain and track customer trouble tickets.

Troubleshoot Network issues.

Maintain the integrity of customer information.

Turzac Construction, Hampton, VA

2010 - 2010

Carpenter

Construct custom single family dwellings per code of VA, and maintain job

site safety.

Operate Lull lift to stock materials onto various floors.

Bass Pro Shops Outdoor World, Hampton, VA 2008 - 2010

Sales Associate

Provides product and service knowledge to present the benefits and value of

available retail merchandise for sale. Maintain reports dealing with

inventories on-hand as well as replenishment needs.

. Commended for exercising exemplary teamwork behaviors.

. Recognized for excellent direct customer service skills.

Refuge Church, Hampton, VA

Network Administrator 2006 - 2008

Successfully managed a computer network including resolving system crashes,

slowdowns and data recoveries. Spearheaded technical troubleshooting within

an enterprise environment.

Adam Mellis Construction, Hampton, VA

Carpenter 2004 - 2008

Provided journeyman carpentry services to the commercial and residential

sectors while adhering to OSHA standards pertaining to on-the-job safety.

Performed a variety of construction projects from kitchen construction,

trim work, framing, to punch-out duties.

M&L Framing INC, Newport News, VA

2000 - 2004

Lead Carpenter

Supervise a crew of 10 workers, construct custom dwellings, and train co-

workers on OSHA safety standard.

Contact this candidate