Customer Service Administrative Assistant

Resume of:

Delene Gillen

*********@*****.***, 214-***-****

**** *****, #***, ****** *******, TX 78415

WORK EXPERIENCE

Spherion Staffing, Corpus Christi, TX 4/11 to 5/6/11

project completion

Part Time Muscular Dystrophy Association Fund Raising Recruiter

. Phone recruitment of Corpus Christi Business leaders to participate in

the May 18, 2011 MDA ALS Lockup. Funds raised by MDA Jailbirds will

be used to fund MDA research and patient attendance at Camp Aranzazu.

Advantage Technical Resourcing Garland, TX 9/10 to 12/31/11

project completion

Research/Data Entry

. Contract full time software license research for NEC Technical

Training, Irving, TX. Located 10,000 absent client data by

researching company name, address, or phone number on the Internet.

Entered missing data into a filtered spreadsheet which was forwarded

to a Project Engineer for daily upload. Average research production:

located 100 addresses per day. Entry level customer service in Sum

Total Learning System.

ProDemoworks Schaumburg, IL 3/10 to current

Brand Ambassador

. Part time weekend food and wine promotion in Dallas Fort Worth area

Tom Thumb, Albertsons, and Market Street.

Odyssey Health Care Dallas, TX 4/09 to 4/29/10

Administrative Assistant Pharmacy

. Administrative support of Director of Pharmacy. Executed an Excel

spreadsheet which computed the Patient Days of Care Cost Report.

Excel RX Forecast Charting. Took Pharmacy and Therapeutic Committee

Meeting Notes, maintained calendar. Ordered office supplies, phone

call triage. Tracked high dollar pharmaceuticals >$1,000 in an Excel

spreadsheet for National Medical Directors. Executed Medicare

Allowable drug pricing research for field and internal staff.

Key Temporaries Fort Worth, TX 3/97 to 3/11

On Call Weekend Banquet Server

. On-call banquet service at Colonial Country Club, Southwest Baptist

Seminary, Hughley Hospital, Tarrant County Junior College, and Trinity

Terrace.

Aerotek CVS Caremark Irving, TX 1/23/09 - 3/4/09

Phone Clerk

. Telephone triage capturing customer demographic and prescription

information for Caremark CVS Prior Authorization Customer Service

Representatives. Prior Authorization Representative Follow-up. Stat

case phone call escalation.

9/08-1/22/09

Synagis Enrollment Coordinator

. Synagis drug referral data entry. Successfully updated referrals in

database.

Cornerstone Bedford, TX 12/05-5/06

Medical Administration

. Visa processing and medical course prefix interpretation to compile

foreign physician requests for US physician credentialing for the

Education for Foreign Medical Graduates Committee (ECFMG). E-mail

communication, faxing, filling, and Excel data entry. AEGIS insurance

sales forecast to formulate 2006 Dallas Broker Forecast. Sr.

Administrative Assistant to on-board new hospital Chief Operating

Officer.

UT Southwestern Dallas, TX 10/00-3/05

Senior Administrative Assistant, Department of Pathology

. Medical Transcription, travel coordination, calendar, and conference

organization. Sub ledger account reconciliation. Event execution.

Manuscript production. University of Oregon Liaison. Pathology core

billing. PowerPoint Specialist. Filemaker Pro database creation to

catalog lab equipment. Dual Pathology lab start ups. NIH Grant

Preparation. Answered phone, e-mails, fax, filling and data entry.

EDUCATION

B.S. Human Resources-Faulkner University, Montgomery, Alabama. Bilingual -

English and Spanish.

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